Question 1

Goffman's notion of face suggests that:
A) people see only one side of our personality.
B) it is important to maintain an approved social identity.
C) confrontation is the most effective style of communication.
D) face and line should be incongruent to be effective.

Accepted Answer

Goffman's concept of face refers to the positive social value a person effectively claims for themselves by the line others assume he has taken during a particular contact. It emphasizes the importance of maintaining an approved social identity or image in interactions.

Question 2

The example in the book of how the Balinese worship demons is an example of:
A) communicative competence.
B) conflict reduction.
C) the social creation of reality.
D) the fact that communication is a process not a thing.

Accepted Answer

The example of how the Balinese worship demons illustrates the social creation of reality, as it shows how cultural practices and beliefs shape and are shaped by social interactions and perceptions.

Question 3

A person who takes a process perspective:
A) is insensitive to the feelings of others.
B) takes a long time to make decisions.
C) observes and monitors communication as it occurs.
D) is incapable of analyzing his/her own behavior.

Accepted Answer

A person who takes a process perspective on communication is attentive to the flow and dynamics of the conversation, observing and monitoring how communication unfolds in real-time. This approach involves being mindful of the process of interaction, rather than focusing solely on the content or outcome.

Question 4

Knowledge that we use unconsciously to guide our behavior is called:
A) implicit.
B) explicit.
C) interpretive.
D) none of the above; knowledge can never be unconscious.

Accepted Answer

Implicit knowledge is the type of knowledge that we use without being consciously aware of it. It guides our behavior in various situations without our explicit awareness or understanding.

Question 5

All of the following are true of processes except:
A) they are constantly changing.
B) they are static.
C) they have no beginning nor end.
D) they are active.

Accepted Answer

Processes are dynamic rather than static, meaning they involve change and activity, and they typically have defined beginnings and ends, contrary to what option C suggests. However, the question asks for what is NOT true about processes, making B the correct answer because it inaccurately describes processes as static.

Question 6

Which of the following is an example of the fact that communication is regulatory?
A) Talking yourself into taking a dare
B) Your friend talking you into taking a dare
C) Convincing yourself that you will past this test
D) Each exemplifies the regulatory aspect of communication

Accepted Answer

Each option illustrates how communication, whether internal (talking to oneself) or external (being influenced by others), can regulate or control actions and beliefs, demonstrating the regulatory function of communication.

Question 7

Message competence includes:
A) language, behavior, and the nature of the relationship.
B) behavior, language, and form.
C) content and form.
D) verbal and nonverbal.

Accepted Answer

The answer of Message competence includes:
A) language, behavior, and the...

Question 8

Scully can tell Mulder is having a bad investigation day just by looking at how he's seated at his desk and is throwing pencils into the ceiling. She is focusing on the stimuli presented to her. This kind of competence is called:
A) interpretive competence.
B) goal competence.
C) self-competence.
D) message competence.

Accepted Answer

Interpretive competence involves understanding and decoding non-verbal cues or messages, which is what Scully is doing by observing Mulder's behavior and deducing his mood.

Question 9

Chandler tells Phoebe about this wonderful woman he met at the office. When Phoebe asks, "What did you guys talk about?" Chandler replies, "Well, I was all tongue tied and said, 'Books tomorrow publish will be with me.' And she said, 'Goodbye.'" This exemplifies the kind of problem associated with which kind of competence?
A) Interpretive competence
B) Goal competence
C) Self-competence
D) Message competence

Accepted Answer

Chandler's issue lies in forming coherent and appropriate verbal messages, which is directly related to message competence. This competence involves the ability to formulate and understand verbal and nonverbal messages effectively.

Question 10

The tendency to just pick up your cell phone and take a chance in calling someone without making an appointment to see that person is referred to by the authors as:
A) dial-a-friend.
B) aproximeeting.
C) cell phonistis.
D) cell addiction.
E) misuse of cell phones.

Accepted Answer

The term "aproximeeting" refers to the spontaneous act of calling someone to meet up without prior planning or appointment, leveraging the convenience and immediacy of cell phones to facilitate impromptu gatherings or conversations.

Question 11

At the end of the day, the authors make which claim about the effects of new technologies?
A) New technologies have only rarely been beneficial and improved communication. On the balance there are more problems than benefits.
B) The authors lament the introduction of new technologies.
C) New technologies rarely have a learning curve for people adopting them.
D) On the balance, while there have been problems, communication has been improved by new technologies.
E) All of the above are true.

Accepted Answer

The correct answer is that the authors claim new technologies, despite their problems, have overall improved communication. This suggests a recognition of both the challenges and benefits brought by technological advancements, with an emphasis on the positive impact on communication.

Question 12

What does Greg Focker do to try to impress Pam's parents?
A) He takes them to Paris.
B) He tries using small social lies to impress her family.
C) He shows them all of his awards from high school and college.
D) He is very quiet and lets her father do all the talking.
E) He doesn't care at all about what they think.

Accepted Answer

Greg Focker attempts to impress Pam's parents by using small social lies, aiming to make a good impression and fit in with her family.

Question 13

According to Frymier, the best predictor of positive classroom outcomes was which of the following?
A) The gender of the professor
B) The gender of the student
C) The time of day of the class
D) The quality of writing skills
E) The student's interaction involvement

Accepted Answer

Frymier found that the student's interaction involvement, or their engagement and participation in the classroom, was the best predictor of positive classroom outcomes. This emphasizes the importance of active learning and student engagement in the educational process.

Question 14

According to your text, there is only one correct way to define communication.

Accepted Answer

Communication is a complex process that can be defined in various ways, depending on the context, purpose, and perspectives involved. There is no single correct definition that encompasses all aspects and nuances of communication.

Question 15

The word communication comes from a word meaning "service."

Accepted Answer

The answer of The word communication comes from a word...

Question 16

The definition communication is the discriminatory response of an organism to a stimulus is a very narrow definition of communication that limits the boundaries of what can be considered to be communication.

Accepted Answer

The answer of The definition communication is the discriminatory response...

Question 17

Whenever you encounter a definition, it is important to ask, "Is it right or is it wrong?"

Accepted Answer

Definitions are not about being right or wrong; they are about being useful or not useful in a given context. Definitions aim to clarify meanings rather than to make normative judgments.

Question 18

Communication allows us to act on our world. This fact is an example of the regulatory nature of communication.

Accepted Answer

Communication's regulatory nature refers to its ability to influence behaviors, actions, and interactions, allowing individuals and groups to navigate and effect changes in their environment.

Question 19

For Erving Goffman, our identities are only on loan to us from society and can be taken away from us if we don't act worthy of them.

Accepted Answer

Erving Goffman's dramaturgical analysis in sociology suggests that our social identity is somewhat like a role in a play, given to us by society, and it requires us to perform according to societal norms and expectations. If we fail to perform these roles adequately, our social identity can be altered or diminished, reflecting the idea that our identities are on loan and contingent upon our performance.

Question 20

According to your text, to understand communication it is important to look at the history and background of each person involved in the relationship rather than to try to look at the relationship itself.

Accepted Answer

Understanding communication involves considering both the history and background of individuals and the dynamics of the relationship itself.

Quiz 1: Introduction- Communication and Competence

Goffman's notion of face suggests that:

The example in the book of how the Balinese worship demons is an example of:

A person who takes a process perspective:

Knowledge that we use unconsciously to guide our behavior is called:

All of the following are true of processes except:

Which of the following is an example of the fact that communication is regulatory?

Message competence includes:

Scully can tell Mulder is having a bad investigation day just by looking at how he's seated at his desk and is throwing pencils into the ceiling. She is focusing on the stimuli presented to her. This kind of competence is called:

The tendency to just pick up your cell phone and take a chance in calling someone without making an appointment to see that person is referred to by the authors as:

At the end of the day, the authors make which claim about the effects of new technologies?

What does Greg Focker do to try to impress Pam's parents?

According to Frymier, the best predictor of positive classroom outcomes was which of the following?