Question 1

Which problems are most frequently at the root of relational breakups?
A) Religion
B) Sex
C) Money
D) Communication

Accepted Answer

D

Question 2

Studies of social isolation and solitary confinement discussed in the textbook demonstrate the importance of which activity?
A) Positive thinking
B) Meditation
C) Communication
D) Prayer

Accepted Answer

Studies of social isolation and solitary confinement have shown the critical importance of communication for mental and emotional well-being. Lack of interaction with others can lead to significant psychological distress, highlighting the fundamental human need for social connections.

Question 3

You had an argument with your boss that left you feeling upset and anxious. What should you do to improve your mental and physical health?
A) Tomorrow's another day. Just forget about the incident.
B) Express your feelings by talking to a trusted friend about what you're experiencing.
C) Privately review the details of your exchange with your boss to figure out what went wrong.
D) Email your boss to request an apology.

Accepted Answer

Talking to a trusted friend can help process emotions, gain perspective, and reduce stress, which is beneficial for mental and physical health.

Question 4

Which activities do scholars recommend to combat loneliness?
A) Integrating and intensifying
B) Code-switching and competing
C) Creating positive self-talk and volunteering
D) Attending and agreeing

Accepted Answer

Creating positive self-talk and volunteering are activities recommended by scholars to combat loneliness because they help improve self-esteem and foster a sense of community and connection with others.

Question 5

The "Wild Boy of Aveyron" and Dani's Story are case studies that illustrate the role of communication in shaping __________.
A) identity
B) reputation
C) emotional labor
D) symmetrical conflict

Accepted Answer

The "Wild Boy of Aveyron" and Dani's Story are case studies that highlight how communication, or the lack thereof, plays a crucial role in shaping an individual's identity. These cases show how social interaction and communication are essential for the development of self-concept and personal identity.

Question 6

You are confident that you are an attractive person. How do you know this?
A) Your interactions with others leave you with this impression.
B) You spend a lot of time looking in the mirror and like what you see.
C) You pay careful attention to your personal fashion and grooming.
D) Your parents are both attractive.

Accepted Answer

Feeling attractive often comes from positive social interactions and the impressions we get from others, which can boost our self-esteem and confidence in our appearance.

Question 7

Which skills do business leaders rate as the most important for college graduates to possess?
A) Spoken and written communication
B) Innovative thinking
C) Problem solving
D) Planning and organizing

Accepted Answer

The answer of Which skills do business leaders rate as...

Question 8

In a research study, women identified which activity as the one that contributed more to a satisfying life than virtually any other?
A) Exercising
B) Parenting
C) Shopping
D) Socializing

Accepted Answer

The answer of In a research study, women identified which...

Question 9

Explaining to an Amazon customer service representative why you should be refunded for the coffee table you bought online addresses which type of needs?
A) Physical
B) Social
C) Practical
D) Identity

Accepted Answer

Explaining to a customer service representative why you should be refunded for a coffee table addresses practical needs because it involves solving a problem related to a purchase, which is a practical concern about the product's value, quality, or suitability.

Question 10

Which series ranks Maslow's needs in the order in which they must be satisfied?
A) Safety, Physical, Social, Self-actualization, Self-esteem
B) Physical, Safety, Social, Self-esteem, Self-actualization
C) Self-actualization, Self-esteem, Safety, Social, Physical
D) Self-esteem, Self-actualization, Physical, Social, Safety

Accepted Answer

Maslow's hierarchy of needs, from basic to highest level, is: Physiological (Physical), Safety, Love/Belonging (Social), Esteem (Self-esteem), and Self-Actualization.

Question 11

You teach self-defense classes on your campus. Helping others meet their __________ needs makes you feel like a worthwhile and valuable person, thereby satisfying your __________ needs on Maslow's hierarchy.
A) safety; self-esteem
B) social; self-actualization
C) physical; social
D) safety; physical

Accepted Answer

Teaching self-defense classes addresses safety needs by providing skills to protect oneself, which is a basic need on Maslow's hierarchy. When you help others meet these needs and feel valuable, it satisfies your self-esteem needs, which are higher up on Maslow's hierarchy.

Question 12

Which is the best definition of communication?
A) Restating a speaker's thoughts and feelings in the listener's own words
B) Indicating awareness of another person
C) Using messages to generate meanings
D) Attaching significance to a particular person or phenomenon

Accepted Answer

Communication is fundamentally about using messages (verbal or nonverbal) to generate meanings within and across various contexts, cultures, channels, and media.

Question 13

The first communication models characterized communication as a __________ process.
A) complex and interactive
B) linear and one-way
C) transactional and two-way
D) simplistic and symbiotic

Accepted Answer

The first communication models, such as the Shannon-Weaver model, characterized communication as a linear and one-way process, where a message is sent from a sender to a receiver without accounting for feedback or interaction.

Question 14

What is the term for a verbal or nonverbal response to a previous message?
A) Feedback
B) Environment
C) Noise
D) Channel

Accepted Answer

Feedback is the term used to describe a verbal or nonverbal response to a previous message, indicating how the message was received and interpreted.

Question 15

Your math professor is concerned about the visible confusion on student faces as she attempts to explain a difficult statistical problem. This situation illustrates how it's often difficult to distinguish the sender from the receiver of a message, making __________ a better term for these roles.
A) listener
B) speaker
C) communicator
D) partner

Accepted Answer

In communication, both the sender and receiver are involved in the process of encoding and decoding the message, making "communicator" a more accurate term to describe these roles interchangeably.

Question 16

Your romantic partner of 10 months broke up with you in a text message, failing to consider the importance of which element of communication?
A) Environment
B) Channel
C) Context
D) Noise

Accepted Answer

The channel of communication refers to the medium through which a message is sent. Breaking up with someone via text message is often considered impersonal and insensitive, especially for significant emotional communications like ending a relationship. A more direct and personal channel, such as a face-to-face conversation, is generally considered more appropriate for such important matters.

Question 17

The communication term "environment" is also called __________.
A) noise
B) feedback
C) context
D) geography

Accepted Answer

The term "environment" in communication is also referred to as "context." This encompasses the situation, background, or conditions in which communication takes place.

Question 18

Mei-Ling, who enjoys a close relationship with her large extended family, was unhappy to learn that her new romantic interest, Ryan, is only close to his mother. Her reaction can be explained by differences in their ____________.
A) conformity
B) feedback
C) cognitive complexity
D) environments

Accepted Answer

Mei-Ling and Ryan's differing reactions to family closeness can be attributed to differences in their environments. Mei-Ling is used to a large, close-knit family environment, while Ryan is accustomed to being close only to his mother, indicating a different familial environment.

Question 19

A headache that hampers your ability to listen actively to another constitutes which kind of noise?
A) Background
B) Psychological
C) Physiological
D) External

Accepted Answer

A headache is an example of physiological noise, which refers to distractions caused by physical discomfort or illness that impact the ability to listen or communicate effectively.

Question 20

You received no reply to the email you sent your English professor at the end of semester, a nonresponse which you interpreted to mean that she was very busy. Which principle of communication does this illustrate?
A) Communication can be intentional or unintentional.
B) Not all communication seeks understanding.
C) Communication is unrepeatable.
D) The communication channel affects the message.

Accepted Answer

The principle that communication can be intentional or unintentional is illustrated here. Your professor's lack of response (an unintentional act of communication) led you to interpret a specific meaning—that she was very busy. This shows how even the absence of a deliberate message can convey information to the receiver.

Quiz 1: Interpersonal Process

Which problems are most frequently at the root of relational breakups?

Studies of social isolation and solitary confinement discussed in the textbook demonstrate the importance of which activity?

You had an argument with your boss that left you feeling upset and anxious. What should you do to improve your mental and physical health?

Which activities do scholars recommend to combat loneliness?

The "Wild Boy of Aveyron" and Dani's Story are case studies that illustrate the role of communication in shaping __________.

You are confident that you are an attractive person. How do you know this?

Which skills do business leaders rate as the most important for college graduates to possess?

In a research study, women identified which activity as the one that contributed more to a satisfying life than virtually any other?

Explaining to an Amazon customer service representative why you should be refunded for the coffee table you bought online addresses which type of needs?

Which series ranks Maslow's needs in the order in which they must be satisfied?

You teach self-defense classes on your campus. Helping others meet their needs makes you feel like a worthwhile and valuable person, thereby satisfying your needs on Maslow's hierarchy.

Which is the best definition of communication?

The first communication models characterized communication as a __________ process.

What is the term for a verbal or nonverbal response to a previous message?

Your math professor is concerned about the visible confusion on student faces as she attempts to explain a difficult statistical problem. This situation illustrates how it's often difficult to distinguish the sender from the receiver of a message, making __________ a better term for these roles.

Your romantic partner of 10 months broke up with you in a text message, failing to consider the importance of which element of communication?

The communication term "environment" is also called __________.

Mei-Ling, who enjoys a close relationship with her large extended family, was unhappy to learn that her new romantic interest, Ryan, is only close to his mother. Her reaction can be explained by differences in their ____________.

A headache that hampers your ability to listen actively to another constitutes which kind of noise?

You received no reply to the email you sent your English professor at the end of semester, a nonresponse which you interpreted to mean that she was very busy. Which principle of communication does this illustrate?