Question 1

A group defined as:
A) a complex system
B) two or more individuals who are connected by social relationships
C) more than one person
D) none of the answers

Accepted Answer

A group is typically defined as two or more individuals who are connected by social relationships.

Question 2

To distinguish a group from a random collection of people the members must:
A) have common interests and goals
B) have regular patterns of interaction
C) exert influence among the members
D) all of the answers

Accepted Answer

A group is characterized by common interests and goals, regular patterns of interaction, and influence among its members, distinguishing it from a random collection of people.

Question 3

Which of the following would be classified as a group?
A) three university students designing a research project
B) committee designing new laboratory space
C) loyal fans at a college basketball game
D) employees working on an assembly line

Accepted Answer

C

Question 4

Which of the following would be classified as a team?
A) loyal fans at a college basketball game
B) strangers communicating via the Internet
C) five people waiting for a bus
D) the eleven pm to seven am shift in an emergency room

Accepted Answer

A team is a group of individuals working together towards a common goal, such as the emergency room shift working collaboratively to provide patient care.

Question 5

A team is a group of people who must work together to achieve a common agreed upon goal or outcome.

Accepted Answer

A team is defined as a group of individuals who collaborate and coordinate their efforts to achieve a shared objective or goal.

Question 6

According to systems theory:
A) an individual member of a team cannot be fully understood in isolation from the team
B) a team cannot be understood without the organizational context in which it exists
C) all social systems are integrated wholes
D) all of the answers

Accepted Answer

Systems theory posits that components of any system, including individuals in a team or teams within an organization, cannot be fully understood in isolation. All social systems are seen as integrated wholes, making all the statements correct.

Question 7

A healthcare organization is a complex, adaptive system because:
A) it is non linear, open to environment, self organizing and evolving
B) there is a variety of third party payers with different regulations
C) there are many stakeholders who compete for resources
D) there are many hierarchies

Accepted Answer

A healthcare organization is considered a complex, adaptive system because it exhibits characteristics such as being non-linear, open to the environment, self-organizing, and evolving, which are key features of such systems.

Question 8

Information provided by hospital staff, care recipients, suppliers and funding sources is an example of:
A) input
B) throughput
C) output
D) none of the answers

Accepted Answer

Information provided by hospital staff, care recipients, suppliers, and funding sources is considered input as it is the data and resources that are fed into a system for processing.

Question 9

Treatment provided by the rehabilitation team is an example of :
A) input
B) throughput
C) output
D) none of the answers

Accepted Answer

The answer of Treatment provided by the rehabilitation team is...

Question 10

Patient satisfaction rates are an example of:
A) throughput
B) input
C) output
D) none of the answers

Accepted Answer

Patient satisfaction rates are considered an output as they are a result of the healthcare services provided.

Question 11

It is very likely that a health care system with a hierarchical interactive pattern will be adaptable in the face of change.

Accepted Answer

A hierarchical system may struggle with adaptability due to rigid structures and slower decision-making processes compared to more flexible, decentralized systems.

Question 12

Health care organizations that value relationship building among all stakeholders:
A) are able to integrate myriad systems
B) report higher staff retention rates
C) report positive clinical outcome
D) all of the answers

Accepted Answer

Health care organizations that prioritize relationship building among stakeholders often experience multiple benefits, including better integration of systems, higher staff retention, and positive clinical outcomes, making all the options correct.

Question 13

Homeostasis is synonymous with:
A) entropy
B) negentropy
C) optimal systems functioning
D) none of the answers

Accepted Answer

Homeostasis refers to the maintenance of stable internal conditions in an organism, which is essential for optimal systems functioning.

Question 14

Giving equal attention to each team members contribution:
A) broadens the perspective of the team
B) takes more time than it is worth
C) undermines the leader's position
D) invites conflict

Accepted Answer

Giving equal attention to each team member's contribution ensures diverse perspectives are considered, enhancing the team's overall understanding and decision-making.

Question 15

Successful change agents:
A) are leaders
B) focus on group level of system
C) focus on the organization level of the system
D) address all levels of the system

Accepted Answer

Successful change agents address all levels of the system to ensure comprehensive and effective change implementation.

Question 16

The focus of intervention at the individual level of a system is:
A) behaviors, perceptions, emotions
B) team goals, tasks, roles
C) culture, leadership, strategy
D) none of the answers

Accepted Answer

The individual level of a system focuses on personal aspects such as behaviors, perceptions, and emotions, which are directly related to individual characteristics and actions.

Question 17

Conflict management, mediation, communication and conflict resolution training are all methods to intervene at:
A) individual level of the system
B) interpersonal level of the system
C) group level of the system
D) organizational level of the system

Accepted Answer

These methods are designed to address and resolve conflicts that occur between individuals, which is characteristic of the interpersonal level of the system.

Question 18

The goal of group level system intervention is:
A) clarify the nature of individual contributions
B) clarify the group's purpose
C) facilitate behaviors that will foster goal attainment
D) all of the answers

Accepted Answer

Group level system intervention aims to clarify the group's purpose, understand individual contributions, and facilitate behaviors that help achieve the group's goals, making all the options correct.

Question 19

The goal of community level of system intervention is finding common ground.

Accepted Answer

The answer of The goal of community level of system...

Question 20

Methods to intervene at the organization level of system include:
A) analysis of the organizational culture
B) analysis of organizational strengths
C) leveraging culture change
D) all of the answers

Accepted Answer

Intervening at the organization level involves understanding and potentially altering the organizational culture, identifying strengths, and leveraging these for culture change, making all options relevant.

Quiz 1: Team and Group Development

A group defined as:

To distinguish a group from a random collection of people the members must:

Which of the following would be classified as a group?

Which of the following would be classified as a team?

A team is a group of people who must work together to achieve a common agreed upon goal or outcome.

According to systems theory:

A healthcare organization is a complex, adaptive system because:

Information provided by hospital staff, care recipients, suppliers and funding sources is an example of:

Treatment provided by the rehabilitation team is an example of :

Patient satisfaction rates are an example of:

It is very likely that a health care system with a hierarchical interactive pattern will be adaptable in the face of change.

Health care organizations that value relationship building among all stakeholders:

Homeostasis is synonymous with:

Giving equal attention to each team members contribution:

Successful change agents:

The focus of intervention at the individual level of a system is:

Conflict management, mediation, communication and conflict resolution training are all methods to intervene at:

The goal of group level system intervention is:

The goal of community level of system intervention is finding common ground.

Methods to intervene at the organization level of system include: