Anthony, a sales manager, is in the process of determining the extent to which the members of the salesforce possess the skills, attitudes, perceptions, and behaviors required to be successful. Anthony is engaged in a/an?
A) Needs assessment
B) Job analysis
C) Job determination assessment
D) Training seminar
E) None of the above

Question

Quizplus · Accepted Answer

Anthony is engaged in a needs assessment, which is the process of identifying the knowledge, skills, and abilities required for successful job performance. It involves determining the current state of the salesforce and identifying any gaps or areas for improvement that need to be addressed through training and development programs. Job analysis is a more detailed process that involves analyzing specific job tasks and responsibilities in order to create a job description. Job determination assessment and training seminar are not relevant to the situation described.

Anthony, a Sales Manager, Is in the Process of Determining