Bob is a salesperson for CDE Inc. and has just started a sales call with a prospect. The prospect wants to discuss something different than what Bob had on his agenda. Bob should:
A) Be flexible and alter his agenda
B) Immediately change the topic of the conversation back to what is on his agenda
C) Ask to speak with someone else
D) Remind the customer of his agenda and ask permission to "get back on task"
E) End the sales call early

Question

Quizplus · Accepted Answer

Being flexible and altering his agenda will show the prospect that Bob is attentive to their needs and willing to meet them where they are at in the sales process. It will help build rapport and increase the likelihood of a successful sale.

Bob Is a Salesperson for CDE Inc