Buyers expect products to have a high ________, which is the degree to which all the produced units are identical and meet the promised specifications.
A) form
B) conformance quality
C) reliability
D) durability
E) performance quality

Question

Quizplus · Accepted Answer

Conformance quality refers to the degree to which a product meets the specified standards and requirements. Buyers expect consistency in the quality of the products they purchase. If a product complies with the promised specifications, then it has high conformance quality. Form refers to the physical appearance and shape of the product. Reliability is the ability of a product to perform its functions for a certain period without breaking down. Durability refers to how long a product lasts. Performance quality refers to how well a product performs its intended functions. While all of these are important quality attributes, conformance quality is specifically relevant to meeting the promised specifications, making it the best choice in this scenario.

Buyers Expect Products to Have a High ________, Which Is