W. Edwards Deming believed that quality initiatives must come:
A) from the bottom-up, with the front-line workers suggesting ways for improvement.
B) form customer feedback as only the customers can be objective about their experience with the end product.
C) from the leadership, from the top-down, and employees must be taught how to improve quality continually.
D) as a set of proposals from focus groups and committees comprised of customers, workers, and managers.

Question

Quizplus · Accepted Answer

Deming emphasized the importance of leadership in driving quality initiatives, advocating for a top-down approach where leaders are responsible for creating an environment that fosters continuous improvement.

W Edwards Deming Believed That Quality Initiatives Must Come