Yoni does all of his banking online and at ATM machines. How does his convenience also help corporations, according to the ideas of McDonaldization?
A) Online banks have higher overhead costs than brick-and-mortar location.
B) Fewer employees are needed if Yoni is doing the labor for free.
C) Computer and ATM maintenance cost the same as hourly tellers.
D) Corporations using automation are more highly rated.

Question

Quizplus · Accepted Answer

The concept of McDonaldization includes the idea that efficiency and calculability are enhanced when customers perform tasks that employees traditionally did, thus reducing the need for labor. When Yoni uses online banking and ATMs, he is essentially doing the work (like depositing checks or transferring money) that bank tellers would do, which means the bank needs fewer employees, saving on labor costs.

Yoni Does All of His Banking Online and at ATM