Ben goes to the motor vehicle department to renew his drivers' license and has to wait in line to take a number, then when his number is called, he finds out which other line to stand in to get his picture taken. All this seems to be excessively formal and a needlessly complex example of the ______.
A) abuse of power
B) efficiency of bureaucracy
C) irrationality of rationality
D) engineering of annoyance

Question

Quizplus · Accepted Answer

The scenario described is an example of the "irrationality of rationality," a concept that suggests systems designed for efficiency and rationality can lead to outcomes that are irrational or inefficient for individuals, such as unnecessary complexity and waiting times.

Ben Goes to the Motor Vehicle Department to Renew His