Maple Leaf's CEO should have never apologized for the Listeriosis outbreak that was linked to cold cuts from a Maple Leaf plant in Toronto in 2008; the company's apology just confirmed its guilt.
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Q20: Which of the following is not true
Q21: Formal business letters do not need to
Q22: Apologies might have legal ramifications, as they
Q23: Block formats letters convey a sense of
Q24: When writing a letter, using a colon
Q26: The use of "they" as a singular
Q27: In block letter formats, all letter elements
Q28: Effective negative messages sugarcoat the bad news.
Q29: Effective apology letters provide excuses for the
Q30: Your first assignment in your business communication
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