Question 1

Health care operations is about management of interconnected processes, or systems.

Accepted Answer

Health care operations involve managing various interconnected processes and systems to ensure efficient delivery of health services.

Question 2

Inputs to production of health care services include labor and capital, including cash, technology, personnel, space, equipment, and information.

Accepted Answer

Healthcare services require various inputs such as labor (personnel), capital (cash, technology, equipment), and other resources (space, information) to function effectively and deliver care.

Question 3

The healthcare industry has been a leader in the United States in demonstrating how best to manage the processes and systems required to produce patient care services.

Accepted Answer

Others outside of the healthcare industry have identified weaknesses in how healthcare managers manage the processes and systems

Question 4

Finding waste, improving utilization, and generally stabilizing and reducing the overall cost of delivering services are essential functions for a healthcare manager.

Accepted Answer

Healthcare managers are responsible for ensuring efficient operations, which includes minimizing waste, optimizing resource use, and controlling costs to deliver quality services.

Question 5

The healthcare industry has a great deal of parallel with airlines in terms of how business processes can be managed quickly and efficiently.

Accepted Answer

Both industries require efficient management of complex logistics, scheduling, and resource allocation to ensure smooth operations and customer satisfaction.

Question 6

Clinical, financial, and other goals for a healthcare organization are clear, with little ambiguity.

Accepted Answer

Healthcare has multiple, ambiguous priorities that make goals much less acute than in other industries

Question 7

Evidence-based healthcare can be applied in logistics and operations in a healthcare organization.

Accepted Answer

Evidence-based healthcare can be applied to logistics and operations by using data and research to improve efficiency, reduce costs, and enhance patient care within a healthcare organization.

Question 8

Which of the following is not an input to the production of healthcare services?
A) Labor
B) Supplies
C) Outpatient visits
D) Technology

Accepted Answer

Outpatient visits are not an input; they are a service provided as a result of the production process in healthcare.

Question 9

Which of the following is a key function or issue in healthcare operations management?
A) Supply chain and logistics management
B) Maximizing investment of idle cash
C) Developing methods to accelerate depreciation to reduce operating margins
D) None of these is a key function or issue in healthcare operations management

Accepted Answer

Supply chain and logistics management is a key function in healthcare operations management as it involves ensuring the efficient and effective flow of medical supplies and equipment necessary for patient care.

Question 10

The goals for operations managers in a hospital include:
A) Increase variability
B) Reduce costs
C) Increase space used for inventories
D) All of these are goals for hospital operations managers

Accepted Answer

Operations managers in hospitals aim to reduce costs to improve efficiency and allocate resources effectively. Increasing variability and space for inventories are generally not goals, as they can lead to inefficiencies and increased costs.

Question 11

Hospitals can learn about operations management effectiveness from which of these industries?
A) Retail
B) Chemicals
C) Electronics
D) All of these are industries that can inform hospital operations managers

Accepted Answer

Hospitals can learn from various industries, including retail, chemicals, and electronics, as each offers unique insights into operations management practices such as supply chain management, process optimization, and customer service.

Question 12

Which of the following is a consideration for operations management in assessment of workflow process?
A) Are floor layouts designed to eliminate redundancy?
B) Where should appropriate par locations be positioned?
C) How many manual processes exist?
D) Should we operate "just in time"?

Accepted Answer

The answer of Which of the following is a consideration...

Question 13

The most dominant parties in the production of health care are:
A) Insurers
B) Nurses
C) Government regulators
D) Physicians

Accepted Answer

The answer of The most dominant parties in the production...

Question 14

The role of technology in a production function is:
A) Automate manual processes
B) Increase human oversight of transactions
C) Reduce the speed of production to increase quality
D) Diversify the types of output to increase marketability

Accepted Answer

Technology in a production function primarily aims to automate manual processes, thereby increasing efficiency and productivity.

Question 15

Describe the scientific school of management and how it can be applied to healthcare operations management

Accepted Answer

The answer of Describe the scientific school of management and...

Question 16

How do the characteristics of a healthcare organization influence decision making in these types of organizations?

Accepted Answer

The answer of How do the characteristics of a healthcare...

Question 17

List some current trends in healthcare operations management and their importance to hospitals.

Accepted Answer

The answer of List some current trends in healthcare operations...

Question 18

Describe the four key functions of management and give an example of how they can be implemented to enhance management control.

Accepted Answer

The answer of Describe the four key functions of management...

Quiz 1: Operations Management and Decision Making

Health care operations is about management of interconnected processes, or systems.

Inputs to production of health care services include labor and capital, including cash, technology, personnel, space, equipment, and information.

The healthcare industry has been a leader in the United States in demonstrating how best to manage the processes and systems required to produce patient care services.

Finding waste, improving utilization, and generally stabilizing and reducing the overall cost of delivering services are essential functions for a healthcare manager.

The healthcare industry has a great deal of parallel with airlines in terms of how business processes can be managed quickly and efficiently.

Clinical, financial, and other goals for a healthcare organization are clear, with little ambiguity.

Evidence-based healthcare can be applied in logistics and operations in a healthcare organization.

Which of the following is not an input to the production of healthcare services?

Which of the following is a key function or issue in healthcare operations management?

The goals for operations managers in a hospital include:

Hospitals can learn about operations management effectiveness from which of these industries?

Which of the following is a consideration for operations management in assessment of workflow process?

The most dominant parties in the production of health care are:

The role of technology in a production function is:

Describe the scientific school of management and how it can be applied to healthcare operations management

How do the characteristics of a healthcare organization influence decision making in these types of organizations?

List some current trends in healthcare operations management and their importance to hospitals.

Describe the four key functions of management and give an example of how they can be implemented to enhance management control.