Service continuity management is the process by which service level agreements (SLAs) are negotiated with end users and tracked for performance adherence.
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Q5: Which of the following is not part
Q6: A configuration management database (CMDB) is a
Q7: The ITIL process where recurring incidents are
Q8: The service desk is a single point
Q9: The ITIL process area that defines the
Q11: The ITG framework that describes six guiding
Q12: COBIT is an international ITG reference framework
Q13: An area that have been shown to
Q14: A key indicator of effective IT governance
Q15: Which of the below is not an
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