The ITIL process area that defines the services; describes the roles and responsibilities of those who pay for services; those who use the services; and those who provide the services; and defines the service quality, availability, and timeliness expectations is called:
A) IT service support.
B) IT service delivery.
C) IT service continuity.
D) IT service delivery
Correct Answer:
Verified
Q4: IT service support encompasses the support processes
Q5: Which of the following is not part
Q6: A configuration management database (CMDB) is a
Q7: The ITIL process where recurring incidents are
Q8: The service desk is a single point
Q10: Service continuity management is the process by
Q11: The ITG framework that describes six guiding
Q12: COBIT is an international ITG reference framework
Q13: An area that have been shown to
Q14: A key indicator of effective IT governance
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents