Question 1

Functions such as human resources, organizational development, the employee cafeteria, and maintenance staff refer to which of the following five basic parts of an organization?
A) Technical support
B) Human infrastructure
C) Administrative support
D) None of these

Accepted Answer

These functions are part of the administrative support, which provides essential services that support the core operations of an organization.

Question 2

Which of the following has discretion and responsibility, allowing the person to use his or her discretion and ability to achieve an outcome or meet a goal?
A) Stakeholder
B) Norm
C) Task
D) Role

Accepted Answer

A role involves discretion and responsibility, allowing a person to use their judgment and skills to achieve specific outcomes or goals.

Question 3

____ is the subsystem responsible for directing and coordinating other parts of the organization.
A) The technical core
B) Management
C) Human Resources
D) Accounting

Accepted Answer

Management is the subsystem responsible for directing and coordinating other parts of the organization. The technical core is the subsystem responsible for producing goods and services, human resources are responsible for managing the organization's employees, and accounting is responsible for tracking and reporting financial information.

Question 4

The science of ____ suggests that relationships in complex, open systems are nonlinear and made up of numerous interconnections and divergent choices that create unintended effects and render the whole unpredictable.
A) organization theory
B) chaos theory
C) meso theory
D) bureaucracy theory

Accepted Answer

The description provided in the sentence aligns with the principles of chaos theory, which studies the behavior and dynamics of complex systems that are highly sensitive to initial conditions and have non-linear relationships between variables. Organization theory, meso theory, and bureaucracy theory do not specifically deal with the unpredictability and non-linearity of complex systems.

Question 5

The primary level of analysis in organization theory is on the ____, with some concern for the ____ and the ____.
A) departments, employees, environment
B) organization, environment, departments
C) environment, organization, departments
D) organization, environment, individual

Accepted Answer

The primary level of analysis in organization theory is on the organization itself, with some concern for its environment and also its departments. Individual employees are not the primary focus, although they may be considered within the context of the organization and its departments. Therefore, options A, C, and D are not the best choices.

Question 6

Wal-Mart has implemented an energy-efficient trucking fleet, is increasing its use of green materials in buildings, and aims to eliminate all the company's landfill waste by 2025. Wal-Mart is focusing its efforts on which of the following?
A) The levels of analysis
B) Sustainability
C) Scientific management
D) Environmental management

Accepted Answer

Wal-Mart's efforts are focused on sustainability, which encompasses environmental, social, and economic dimensions to create long-term value for the company and society.

Question 7

Which of the following describes the study of organizational behavior?
A) The same as the study of organization theory
B) A macro analysis of the whole organization
C) Focus on people, structure, and environment
D) A micro approach focusing on the individual

Accepted Answer

The study of organizational behavior focuses on understanding individual behavior within an organization, making it a micro approach. It explores topics such as motivation, communication, and decision-making within a workplace context.

Question 8

A poll by the Association of Executive Search Consultants found _____, _____, and _____ to be the top three countries in which companies want star talent, reflecting these organizations' increasing investment in those regions.
A) China; India; Brazil
B) the United States; Germany; Japan
C) England; Australia; the United States
D) Japan; Afghanistan; Poland

Accepted Answer

The Association of Executive Search Consultants found that companies want star talent in China, India, and Brazil, reflecting their increasing investment in those regions. The other options do not match the results of the poll.

Question 9

_____ describes who reports to whom and the span of control for each manager.
A) Hierarchy of authority
B) Formalization
C) Centralization
D) Specialization

Accepted Answer

Hierarchy of authority refers to the levels of management in an organization and the reporting structure that exists between these levels, which determines who reports to whom and the span of control. Formalization relates to the extent to which job roles and procedures are documented and standardised. Centralization refers to the extent to which decision-making is concentrated within the organization, while specialization refers to the degree to which tasks are subdivided into separate jobs. Therefore, A is the most appropriate answer.

Question 10

The study of organizational behavior is:
A) different from the study of organization theory because of a different focus.
B) the same thing as the study of organization theory.
C) an "umbrella" that encompasses the study of organization theory.
D) a subset of organization theory.

Accepted Answer

Organizational behavior focuses on individual and group dynamics within an organization, while organization theory focuses on the structure and design of organizations.

Question 11

The technical core refers to:
A) the computer hardware that runs information processing in the organization.
B) the people who do the basic work of the organization, producing product and service outputs.
C) administrators who run the organization.
D) top management that has been promoted from within and thereby knows the inner core of organizational processes.

Accepted Answer

The technical core refers to the employees who perform the essential work of the organization, directly involved in producing goods or services.

Question 12

A survey of 20,000 people in 19 countries, conducted by market research firm GfK for The Wall Street Journal found that _____ percent of respondents believe cheating in business is more common today than it was 10 years ago.
A) 10
B) 25
C) 55
D) 75

Accepted Answer

The survey conducted by market research firm GfK for The Wall Street Journal found that 55% of the 20,000 respondents believe that cheating in business is more common today than it was 10 years ago.

Question 13

John Black, a management consultant, successfully implemented an MBO program on his first consulting job. He now recommends MBO to all his clients. In so doing, our text would say the main point is that he is ignoring:
A) the latest techniques for solving problems.
B) the principles of contingency theory.
C) the external environment of the organization.
D) the internal environment of the organization.

Accepted Answer

John Black is ignoring the principles of contingency theory by recommending MBO to all his clients without considering the specific external and internal factors that might affect the implementation and success of the program in each organization. Contingency theory suggests that there is no "one-size-fits-all" approach to management and that different situations require different management strategies.

Question 14

_____ refers to economic development that generates wealth and meets the needs of the current generation while saving the environment so future generations can meet their needs as well.
A) Decentralization
B) Recycling
C) Scientific management
D) Sustainability

Accepted Answer

Sustainability refers to an economic development approach that aims to balance economic growth with environmental protection and social responsibility, ensuring that the needs of the current generation are met while preserving resources for future generations. This approach involves incorporating environmental considerations into policy-making and decision-making processes and promoting sustainable resource management practices.

Question 15

Which of the following is not an element of organizational design?
A) Structure
B) Systems
C) Technological advances
D) Tasks

Accepted Answer

While technological advances may influence organizational design, it is not an actual element of organizational design. The elements of organizational design typically include structure, systems, tasks, people, and culture.

Question 16

Mintzberg's five basic parts of an organization include all except which of the following?
A) Administrative support
B) Management
C) Technical support
D) Computer infrastructure

Accepted Answer

Mintzberg's five basic parts of an organization are: 
1) Operating core - the workers who perform the basic work-related tasks 
2) Strategic apex - the top-level executives who make decisions for the organization 
3) Middle line - the managers who serve as a link between the operating core and strategic apex 
4) Technostructure - the analysts and support staff who standardize work processes and provide technical support 
5) Support staff - the administrative support employees who provide necessary services to the organization. 
There is no mention of computer infrastructure in the basic parts of an organization, therefore option D is the correct answer.

Question 17

_____ dimensions provide labels to describe the internal characteristics of an organization.
A) Contingency
B) Structural
C) Stakeholder
D) Subsystem

Accepted Answer

Structural dimensions provide labels to describe the internal characteristics of an organization. Contingency dimensions refer to the external factors that affect an organization, stakeholder dimensions refer to the individuals or groups who have an interest in an organization, and subsystem dimensions refer to the smaller units within an organization that have their own distinct characteristics.

Question 18

Contingency means that:
A) organizations should be structured loosely.
B) management structure is determined by the era or times.
C) one thing depends on other things, such as structure depending on environment.
D) the key contingent of workers should be college graduates.

Accepted Answer

Contingency theory suggests that organizational structure, management practices, and decision-making processes should be designed and adapted to fit the specific circumstances or context in which an organization operates. This means that one thing depends on other things, such as structure depending on environment, which is the correct choice. Choices A, B, and D do not accurately reflect contingency theory.

Question 19

Interpretations of ____ concluded that positive treatment of employees improved their motivation and productivity.
A) bureaucratic organizations
B) stakeholder approaches
C) scientific management
D) the Hawthorne Studies

Accepted Answer

The Hawthorne Studies were a series of experiments conducted in the 1920s and 1930s that concluded positive treatment of employees, such as acknowledging their needs and providing a positive work environment, improves their motivation and productivity.

Question 20

Hispanics will make up _____ percent of the workforce by 2018.
A) 8.2
B) 17.6
C) 50.7
D) 68.9

Accepted Answer

According to the U.S. Bureau of Labor Statistics, Hispanics are projected to make up 17.6 percent of the workforce by 2018.

Quiz 1: Organizations and Organization Theory

Functions such as human resources, organizational development, the employee cafeteria, and maintenance staff refer to which of the following five basic parts of an organization?

Which of the following has discretion and responsibility, allowing the person to use his or her discretion and ability to achieve an outcome or meet a goal?

____ is the subsystem responsible for directing and coordinating other parts of the organization.

The science of ____ suggests that relationships in complex, open systems are nonlinear and made up of numerous interconnections and divergent choices that create unintended effects and render the whole unpredictable.

The primary level of analysis in organization theory is on the , with some concern for the and the .

Wal-Mart has implemented an energy-efficient trucking fleet, is increasing its use of green materials in buildings, and aims to eliminate all the company's landfill waste by 2025. Wal-Mart is focusing its efforts on which of the following?

Which of the following describes the study of organizational behavior?

A poll by the Association of Executive Search Consultants found ___, _, and ___ to be the top three countries in which companies want star talent, reflecting these organizations' increasing investment in those regions.

_____ describes who reports to whom and the span of control for each manager.

The study of organizational behavior is:

The technical core refers to:

A survey of 20,000 people in 19 countries, conducted by market research firm GfK for The Wall Street Journal found that _____ percent of respondents believe cheating in business is more common today than it was 10 years ago.

John Black, a management consultant, successfully implemented an MBO program on his first consulting job. He now recommends MBO to all his clients. In so doing, our text would say the main point is that he is ignoring:

_____ refers to economic development that generates wealth and meets the needs of the current generation while saving the environment so future generations can meet their needs as well.

Which of the following is not an element of organizational design?

Mintzberg's five basic parts of an organization include all except which of the following?

_____ dimensions provide labels to describe the internal characteristics of an organization.

Contingency means that:

Interpretations of ____ concluded that positive treatment of employees improved their motivation and productivity.

Hispanics will make up _____ percent of the workforce by 2018.