Question 1

Trust is based on _______,which in turn is based on past acts of integrity and follow-through on promises.

Accepted Answer

Trust is built on credibility, which is the quality of being trusted and believed in. Credibility is established by demonstrating honesty and integrity through consistent follow-through on promises and commitments. Therefore, the best choice is B – credibility.

Question 2

Individuals are said to be collaborating when

Accepted Answer

Collaboration involves individuals working together towards a common goal through sharing information and coordinating efforts. Reciprocal faith in others' intentions and behaviors (A) and a sense of togetherness and unity (B) may be present in a collaborative environment, but they are not defining characteristics. Ceasing to be competitive and preferring harmony (C) is more characteristic of cooperation rather than collaboration. Motivation from a desire to please a supervisor or seeking a tangible reward (D) is not a defining characteristic of collaboration.

Question 3

Tension was apparent as the management team discussed changes to promotion requirements.But then Chris made a joke about Jake's white-knuckled grip on his pen,and the laughter seemed to lighten the mood.Chris was acting in a ______ role.

Accepted Answer

Chris's joke helped to ease the tension and maintain positive relationships among the management team, indicating that he was acting in a maintenance (or social) role.

Question 4

________ is defined as reciprocal faith in others' intentions and behaviors.

Accepted Answer

Trust is defined as reciprocal faith in others' intentions and behaviors. It is a crucial aspect of effective teamwork and essential for building strong relationships between team members. Without trust, team members may struggle to communicate effectively, share ideas, and work together towards shared goals. As such, trust is a critical factor to consider when building and managing teams.

Question 5

During the performing stage of team development,the group answers the question

Accepted Answer

During the performing stage, the team is focused on achieving their goals and completing their tasks. They have already addressed issues such as roles, responsibilities, and leadership during the previous stages of team development. The question they are answering in this stage is if they can effectively work together to accomplish their objectives. Therefore, the best choice is E - Can we do the job properly?

Question 6

The Nordstrom department store chain emphasizes the great lengths to which it goes in customer service.By enforcing its norms for exceptional customer service,Nordstrom is seeking

Accepted Answer

Nordstrom's emphasis on exceptional customer service is an effort to emphasize the organization's important values and identity. The company is known for providing excellent customer service and this has become a core part of its brand and reputation.

Question 7

A(n)______ role is behavior that concentrates on getting the team's work done.For example,one team member's role may be to generate daily sales information at the end of each working day.

Accepted Answer

The role described in the question focuses on completing a specific task, which falls under the category of a "task role." The other options are not as suitable as they refer to other types of roles within a team, such as maintaining group dynamics (maintenance role), achieving team goals (performance role), handling paperwork and logistics (administrative role), and creating products or services (production role).

Question 8

Someone at a team meeting who says,"Let's hear from those who oppose this plan," is performing a ______ role.

Accepted Answer

A maintenance role is behavior that fosters constructive relationships among team members. Saying, "Let's hear from those who oppose this plan," is playing a maintenance role.

Question 9

Dysfunctional conflict is sometimes called ______ conflict.

Accepted Answer

From the standpoint of the organization, dysfunctional conflict is conflict that hinders the organization's performance or threatens its interests. As a manager, you need to do what you can to remove dysfunctional conflict, sometimes called negative conflict.

Question 10

Which of the following is not a reason why group or team members typically enforce norms?

Accepted Answer

Enforcing norms is typically done to maintain group cohesion and ensure that everyone is working together effectively. Creating a written document of behavioral guidelines may be a way of establishing norms, but it is not an example of why group or team members typically enforce norms.

Question 11

Which of the following is a manifestation of excessive conflict in the workplace?

Accepted Answer

Violence and workplace aggression are clear signs of excessive conflict in the workplace. Apathy, missed deadlines, indecision, and lack of creativity can have multiple causes and may not necessarily indicate excessive conflict.

Question 12

Because hard feelings about group leadership and assignments have passed,the members of Robin's group now seem to be relating much better.At the meeting tomorrow,she should take advantage of this moment by

Accepted Answer

Since the group now seems to be relating better, this would be an opportune moment for Robin to help them identify their goals and values as a team. This will ensure that everyone is on the same page and working towards a common objective, which can help maintain the positive attitudes that have developed. Encouraging disagreements or throwing a party may not necessarily advance the group's progress in a meaningful way. Helping people get to know each other is also important, but may not be as crucial at this moment as establishing common goals and values. Empowering members is also important, but it can come after they have a clear understanding of their team's objectives.

Question 13

The principal by-product of the norming stage of team development is

Accepted Answer

The norming stage focuses on establishing group cohesion and creating a sense of unity among team members. As a result, the principal by-product of this stage is increased group cohesiveness as individuals begin to work together more effectively and feel more connected to the team as a whole.

Question 14

Levi led a team that has just finished up a very challenging research project that will assist management in developing long-range plans.Despite the stress of the past few months,most participants seem sad it's over.Now Levi should

Accepted Answer

An awards ceremony can provide closure, celebrate achievements, and boost morale after a challenging project.

Question 15

In the performing stage of group development,members

Accepted Answer

In the performing stage, the focus is on accomplishing tasks and problem-solving. The group members are fully committed to the team's goals and are willing to work together to achieve them. They have matured and developed a strong sense of unity, which enables them to concentrate on the tasks at hand without being distracted by interpersonal issues. The other choices do not align with the characteristics of the performing stage.

Question 16

Which of the following is not considered an essential consideration in building a group into an effective team?

Accepted Answer

Unanimity, or complete agreement, is not always necessary or even desirable in a team. Healthy disagreement and diverse perspectives can actually strengthen a team's ability to problem-solve and make decisions. Trust, collaboration, roles, and norms are all essential considerations in building an effective team.

Question 17

Jamal points out during the meeting that the group has fallen a half hour behind schedule according to the agenda,and should get back to the important work at hand.He is performing a ______ role.

Accepted Answer

Jamal is focused on ensuring the group meets its task-related objectives, specifically sticking to the agenda and completing the important work on time. This means he is performing a task role.

Question 18

______ is a "we feeling" that binds group members together.

Accepted Answer

Group cohesiveness is a sense of unity or "we feeling" that develops in a group. It is the quality that leads members to stay in a group, support one another, and cooperate for the group's success.

Question 19

Which of the following is not characteristic of workgroups with excessive conflict?

Accepted Answer

Excessive conflict in workgroups usually leads to decreased creativity as individuals tend to focus on their interpersonal issues rather than innovative solutions.

Question 20

Members of a team develop their ______ based on the expectations of the team,of the organization,and of themselves.

Accepted Answer

Members of a team develop their roles based on the expectations of the team, the organization, and themselves. Roles define the specific responsibilities and behaviors expected from each team member.

Quiz 13: Groups and Teams: Increasing Cooperation, Reducing Conflict