Service contracts help ensure that both the service provider and customer have the same level of expectation about the services the IT organization will deliver.
Correct Answer:
Verified
Q19: The Change Advisory Board (CAB) supports the
Q20: The service asset and configuration management process
Q21: Many organizations define a separate set of
Q22: The configuration control activity of service asset
Q23: The service desk typically has primary responsibility
Q25: Even though customers' needs are constantly changing,
Q26: The concept of processes and procedures used
Q27: What is business process management?
A)An international standard
Q28: Which is true?
A)Standards describe best practices.
B)Standards provide
Q29: Which types of frameworks or standards focus
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