Many organizations define a separate set of procedures for emergency changes, which need to be implemented as soon as possible to repair errors which have a high impact on the business.
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Q16: Typically, the service desk retains ownership of
Q17: One of the reasons that knowledge management
Q18: During the assessment and evaluation activity of
Q19: The Change Advisory Board (CAB) supports the
Q20: The service asset and configuration management process
Q22: The configuration control activity of service asset
Q23: The service desk typically has primary responsibility
Q24: Service contracts help ensure that both the
Q25: Even though customers' needs are constantly changing,
Q26: The concept of processes and procedures used
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