Profit center service desks are under increasing pressure to analyze and control their costs, market the value of their services, and without alienating customers, charge a premium for "customized" services; however, cost center service desks are not under these same pressures.

Question

Quizplus · Accepted Answer

Both profit center and cost center service desks face pressures to analyze and control costs, market their services, and manage customer relationships, though the specific financial objectives may differ.

Profit Center Service Desks Are Under Increasing Pressure to Analyze