Large service desks typically operate as one large team, as it is easier to manage incoming calls this way.
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Q14: The services that an external service desk
Q15: External service desks typically face the same
Q16: Typically, small companies have small service desks,
Q17: Some smaller companies act as one-stop-shops, which
Q18: Medium service desks typically take on the
Q20: Some companies have multiple decentralized service desks
Q21: Having 3 geographically dispersed service desks, providing
Q22: One drawback to the service desk as
Q23: Profit center service desks are under increasing
Q24: The service desk model is requiring service
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