____ skills include the understanding of the importance of meeting a customer's needs.
A) Business
B) Soft
C) Analytical
D) Customer service
Correct Answer:
Verified
Q52: When did US companies begin adopting ITIL
Q53: The service desk is typically considered _
Q54: Skills such as customer service skills, listening
Q55: _ skills include basic computer and software
Q56: _ skills include organizational ability, quick-learning ability,
Q58: The process of handling customer requests for
Q59: The process of negotiating and managing customer
Q60: _ is the perceived worth, usefulness, or
Q61: Completion
-A(n) _ is a single point of
Q62: Completion
-Today, the service industry makes the distinction
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