The term "help desk" was coined by ____.
A) IBM
B) Microsoft
C) Novell
D) HP
Correct Answer:
Verified
Q31: _ is the total amount that a
Q32: Which is true of early technical support
Q33: Off-the-shelf products are _.
A)software products developed in-house
Q34: In the 1970s, as companies focused on
Q35: In the 1970s, vendors tried to encourage
Q37: ITIL is described as _.
A)a set of
Q38: When was the definition of technical support
Q39: Where was ITIL developed?
A)United States
B)Australia
C)Canada
D)United Kingdom
Q40: In the 1990s, what led to an
Q41: A(n) _ is based on the use
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