In the 1970s, vendors tried to encourage customers to "screen" problem calls before calling the vendor in order to ____.
A)ensure VIPs received immediate service at a low cost
B)ensure all required information was documented
C)ensure customers who didn't have service contracts didn't get service
D)determine the exact nature of the problem

Question

Quizplus · Accepted Answer

Vendors encouraged customers to "screen" problem calls to determine the exact nature of the problem, which would help in providing more efficient and effective support.

In the 1970s, Vendors Tried to Encourage Customers to "Screen