Question 1

Dr. Potter is retiring as a veterinarian in private practice. He wants to start a ________, Vets on the Go, that will provide low-income individuals with pets in the United States with veterinary assistance at no cost.

Accepted Answer

A nonprofit organization is formed to offer services to some clients, as the Humane Society does, not to make a profit.

Question 2

Making formal statements, engaging in rites and rituals, utilizing employee training and coaching, demonstrating how a leader reacts to a crises, being a role model, and giving rewards, promotions, and bonuses are some of the teaching methods that organizations can utilize to

Accepted Answer

Changing organizational culture is a teaching process in which organizational members teach each other about the organization's preferred values, beliefs, expectations, and behaviors. The process is accomplished by using one or more of the following 12 mechanisms: formal statements; slogans and sayings; rites and rituals; stories, legends, and myths; leader reactions to crises; role modeling, training, and coaching; physical design; rewards, titles, promotions, and bonuses; organizational goals and performance criteria; measurable and controllable activities; organizational structure; and organizational systems and procedures.

Question 3

________ in an organization is the division of labor. For example, in a publishing company, there are people who acquire manuscripts (sponsoring editors), people who edit manuscripts (developmental editors), and people who turn manuscripts into printed books (production editors).

Accepted Answer

Division of labor, also known as work specialization, is the arrangement of having discrete parts of a task done by different people.

Question 4

Espoused values are ________. For example, Hewlett-Packard stresses the "HP Way," a collegial, egalitarian culture that gave as much authority and job security to employees as possible.

Accepted Answer

Espoused values are the explicitly stated values and norms preferred by an organization, as may be put forth by the firm's founder or top managers.

Question 5

What is the main difference between a vertical hierarchy of authority and a horizontal specialization?

Accepted Answer

Vertical hierarchy of authority shows who reports to whom, and horizontal specialization shows who specializes in what work.

Question 6

Samir, the new CEO of Cloud Marketing, has been with the firm for over 25 years. He was picked by the board to turn the 85-year-old agency around because it had lost its edge in the Internet age. To infuse new life and energy into the agency, Samir wants to bring back some old ideas that previously worked at Cloud. He plans on having managers and veteran employees instruct each other about the organization's values, beliefs, and expectations; telling stories about some of the company legendary ad campaigns; coming up with a slogan that summarizes Cloud's abilities in a simple and memorable phrase; and having quarterly ceremonies where creativity and innovation are rewarded. The things that Samir wants to do are all examples of

Accepted Answer

Changing organizational culture is a teaching process in which organizational members teach each other about the organization's preferred values, beliefs, expectations, and behaviors. The process is accomplished by using one or more of the following 12 mechanisms: formal statements; slogans and sayings; rites and rituals; stories, legends, and myths; leader reactions to crises; role modeling, training, and coaching; physical design; rewards, titles, promotions, and bonuses; organizational goals and performance criteria; measurable and controllable activities; organizational structure; and organizational systems and procedures.

Question 7

Symbols, stories, heroes, and rites and rituals are ways in which ________ is (are) most often transmitted to employees.

Accepted Answer

Culture is transmitted to employees in several ways, most often through such means as symbols, stories, heroes, rites and rituals, and organizational socialization.

Question 8

IKEA employees are inspired to work hard by an anecdote from their Swedish founder, Ingvar Kamprad, who told how he was berated by his father for failing repeatedly to get out of bed to milk the cows on his family's farm. In an essay he recounts how one day he got an alarm clock. "'Now by jiminy, I'm going to start a new life,' he determined, setting the alarm for twenty to six and removing the 'off button.'" Ingvar Kamprad is an example of a(n)

Accepted Answer

A hero is a person whose accomplishments embody the values of the organization.

Question 9

________ is(are) another way of describing a vertical hierarchy.

Accepted Answer

The vertical hierarchy is also known as the chain of command.

Question 10

________ is also known as division of labor.

Accepted Answer

Division of labor is also known as work specialization.

Question 11

Hewlett-Packard founders David Packard and William Hewlett strived to create a close-knit organizational culture that gave a lot of responsibility to employees and fostered innovation within the company. Individual responsibility and the importance of innovation are

Accepted Answer

Espoused values are the explicitly stated values and norms preferred by an organization, as may be put forth by the firm's founder or top managers.

Question 12

________ are voluntary collectives with the purpose of advancing their members' interests. One example of such a collective is the Teamsters Union.

Accepted Answer

Mutual-benefit organizations are voluntary collectives whose purpose is to advance members' interests (examples: unions, trade associations).

Question 13

________ are the rituals and ceremonies of a company, as well as the manner of dress, awards, myths and stories told about a company.

Accepted Answer

At the most visible level, organizational culture is expressed in observable artifacts, which are physical manifestations such as manner of dress, awards, myths and stories about the company, rituals and ceremonies, and decorations, as well as visible behavior exhibited by managers and employees.

Question 14

Examples of ________ are the AFL-CIO (a union) and the National Federation of Independent Business. Both are voluntary groups with the purpose of advancing member interests.

Accepted Answer

Mutual-benefit organizations are voluntary collectives whose purpose is to advance members' interests (examples: unions, trade associations).

Question 15

Rites and rituals are ________. For example, employees of New Belgium Brewery in Fort Collins, Colorado, get a free brewery-hopping trip to Belgium after being employed by the company for five years.

Accepted Answer

Rites and rituals are the activities and ceremonies, planned and unplanned, that celebrate important occasions and accomplishments in the organization's life.

Question 16

According to Chester I. Barnard's classic definition, an organization is a

Accepted Answer

According to Chester I. Barnard's classic definition, an organization is a system of consciously coordinated activities or forces of two or more people. By this wording, a crew of two coordinating their activities to operate a commercial tuna fishing boat is just as much an organization as tuna companies Bumble Bee and StarKist with their thousands of employees.

Question 17

Which of the following is an accurate conclusion based on a recent meta-analysis of more than 38,000 organizational units and 616,000 individuals?

Accepted Answer

A recent meta-analysis of organizations and individuals determined that (1) an organization's culture matters, (2) employees have more positive work attitudes when working in organizations with clan cultures, (3) clan and market cultures are more likely to deliver higher customer satisfaction and market share, (4) operational outcomes, quality, and innovation are more strongly related to clan, adhocracy, and market cultures than to hierarchical cultures, (5) an organization's financial performance (profit and revenue growth) is not strongly related to organizational culture, and (6) companies with market cultures tend to have more positive organizational outcomes.

Question 18

Eriq and Steven, owners of Happy Times Ice Cream Shoppe, do not have a formal policy about dress code and work procedures because they see their company as a family place that provides enjoyable work. Eriq and Steven believe that if you treat employees like family, the company will do well and grow. ________ are the core beliefs that represent the core values of Happy Times Ice Cream Shoppe's culture.

Accepted Answer

Basic assumptions, which are not observable, represent the core values of an organization's culture. They are those that are taken for granted and, as a result, are difficult to change.

Question 19

Organizations that are formed to offer services to clients and not make a profit are ________, whereas, ________ are those organizations that are formed to make money, or profits, by offering products or services.

Accepted Answer

A nonprofit organization is formed to offer services to some clients, not to make a profit (examples: Goodwill Industries, the Red Cross). For-profit organizations are formed to make money, or profits, by offering products or services.

Question 20

Ty has been working for Lyft for three months. He expected that his job would be to respond to requests on the app for a ride, pick up fares, and drop them off at their desired locations, but in his first few days on the job he realized that the job entails much more. He must keep his car clean and neat, and some days he will be assigned solely to go to people's houses to pick them up and bring them to the local airport, then wait at the airport to pick up arrivals and take them home, reducing their wait time. Within a few months, he has learned that Lyft drivers often express frustration with the people they call "civilians"-that is, non-Lyft drivers, whose driving skills they complain about incessantly. In his first few months on the job, ________ describes what Ty is undergoing.

Accepted Answer

Organizational socialization is the process by which employees learn the values, norms, and required behaviors that permit them to participate as members of an organization. Converting from outsider into organizational insider may take weeks or even years.

Quiz 8: Organizational Culture, Structure, and Design: Building Blocks of the Organization