A technician has been dispatched to resolve a malware problem on a user's workstation. The antivirus program discovered several hundred potential malware items on the workstation and removed them successfully. The technician decides to schedule daily scans on the system, enables System Restore, and creates a restore point. Which of the following should the technician do NEXT?
A) Run the scan again to ensure all malware has been removed
B) Quarantine the infected workstation from the network
C) Install all of the latest Windows Updates to patch the system
D) Educate the user on safe browsing practices

Question

Quizplus · Accepted Answer

The technician should install all of the latest Windows Updates to patch the system, as this will help protect the workstation from vulnerabilities that could be exploited by malware.

A Technician Has Been Dispatched to Resolve a Malware Problem