When should a known error be raised?
A) Only when the root cause is found and a workaround exists
B) As soon as it becomes useful to do so
C) Only when the error in the IT Service is found
D) As soon as the major problem procedure is executed

Question

Quizplus · Accepted Answer

A known error should be raised as soon as it becomes useful to do so, which means when there is enough information to identify the error and potentially work towards a resolution, even if the root cause is not yet fully understood.

When Should a Known Error Be Raised