Which statement about IT service-management is CORRECT?
A) It is performed by customers using a mix of IT systems, services and processes
B) It is performed by IT service providers using a mix of suppliers and their products
C) It is performed by the service desk using a mix of people, process and technology
D) It is performed by IT service providers using a mix of people, process and technology
Correct Answer:
Verified
Q418: What is used to control a process?
A)
Q419: Which process is responsible for managing all
Q420: Which stage of the service lifecycle identifies,
Q421: Which statement about metrics is CORRECT?
A) Process
Q422: Which process or function is responsible for
Q424: Which are the elements of process control?
A)
Q425: What MAIN factors are considered to assess
Q426: What three elements make up the Service
Q427: Which statement about Service Asset and Configuration
Q428: What type of change is pre-authorized, low
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