Question 1

A business analyst (BA) is preparing the elicitation activity plan for a project. How will understanding the elicitation scope assist the BA with the elicitation activity?

Accepted Answer

The answer of A business analyst (BA) is preparing the...

Question 2

A business analyst (BA) is currently verifying the accuracy and consistency of information obtained from the stakeholders. The BA needs to identify additional information. What should the BA do next?

Accepted Answer

The purpose of Confirm Elicitation Results is to check the information gathered during an elicitation session for accuracy and consistency with other information.

Question 3

A business analyst (BA) is tasked with developing requirements that can be implemented by the development team iteratively. Which characteristic should the requirements exhibit?

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Question 4

A business analyst (BA) is tasked with designing a method of ensuring that the requirements captured during the elicitation sessions satisfy the needs and expectations of the customer experience, within an initiative. The BA identifies a way that the stakeholder requirements can be structured to ensure realization of the desired customer experience. Which viewpoint describes the approach taken by the BA to structure the requirements?

Accepted Answer

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Question 5

Verification of requirements on the projects have highlighted an issue regarding misunderstanding of design models among key stakeholders. A major reason cited for the misunderstanding was the technical jargon and models used in the documentation. What must the business analyst (BA) do to improve the understanding?

Accepted Answer

The BACCM can be used to: describe the profession and domain of business analysis, communicate about business analysis with a common terminology, evaluate the relationships of key concepts in business analysis, perform better business analysis by holistically evaluating the relationships among these six concepts, and evaluate the impact of these concepts and relationships at any point during a work effort in order to establish both a foundation and a path forward.

Question 6

A business analyst (BA) has just started a large project and is collaborating with stakeholders to define requirements. Another BA is joining soon to help with this initiative. What action should the BA take to ensure that the new BA understands the project?

Accepted Answer

The answer of A business analyst (BA) has just started...

Question 7

Several user groups are impacted by a proposed change to their daily work flow. How should the business analyst (BA) convey these changes so that the user groups understand the impact?

Accepted Answer

A business process model describes the sequential flow of work across defined tasks and activities through an enterprise or part of an enterprise. A system process model defines the sequential flow of control among programs or units within a computer system. A program process flow shows the sequential execution of program statements within a software program. A process model can also be used in documenting operational procedures.

Question 8

A business analyst (BA) has been asked to develop a plan to complete the associated business analysis activities for a project in which an organization is switching from a manual to an automated process for receiving payments. As the final step in developing the plan, which technique will the BA use?

Accepted Answer

According to the BABOK® v3 guide, the purpose of survey and questionnaires is "to elicit business analysis information - including information about customers, products, work practices, and attitudes - from a group of people in a structured way and in a relatively short period of time."

Question 9

A business analyst (BA) is supporting an organization in its product launch. The BA wants to identify assumptions about the benefits resulting from the new product. What does identifying assumptions help the BA manage?

Accepted Answer

If an organization is launching an unprecedented product or service, it may be necessary to make assumptions about customer or stakeholder response, as there are no similar previous experiences on which to rely. In other cases, it may be difficult or impossible to prove that a particular problem derives from an identified root cause. Stakeholders may have assumed that certain benefits will result from the implementation of a requirement. These assumptions are identified and defined so that associated risks can be managed.

Question 10

A business analyst (BA) is eliciting requirements for a pharmaceutical distribution company with an expansion plan across many states, each with their own tools and methods. To make the requirements as re-usable as possible, what should the BA do?

Accepted Answer

The answer of A business analyst (BA) is eliciting requirements...

Question 11

A recent survey shows that a newly implemented system has features that the users have never used. Upon reviewing the survey report, the Chief Executive Officer (CEO) highlighted that the company must avoid future implementations with functionality that does not provide any business value. What must the business analyst (BA) do to ensure future requirements meet a business need?

Accepted Answer

The business analyst should consider business relevance while tracing requirements to ensure that all requirements meet a business need and provide value.

Question 12

A business analyst (BA) has completed documenting requirements and to save time, recommends sharing the requirements document with the development team to fast-track development immediately. What issue may arise by doing so?

Accepted Answer

The answer of A business analyst (BA) has completed documenting...

Question 13

A business analyst (BA) has been spending the majority of the past week cataloguing the new, removed, and modified components of an upcoming project. What is the main purpose of the BA performing this work?

Accepted Answer

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Question 14

A system owner calls the project team to inquire about a recent change in one of the requirements, and insists that the change was never requested. What should the project team do to investigate the issue?

Accepted Answer

The project team should check the audit history of changes to verify if the change was requested and documented, ensuring that all modifications are tracked and authorized.

Question 15

A business analyst (BA) is working on a project to provide a temporary solution that will last for two months. The BA is feeling overwhelmed with the work needed to create the huge number of links to provide full traceability from solution requirements to design for this solution. How can the BA justify omitting all possible links?

Accepted Answer

The answer of A business analyst (BA) is working on...

Question 16

A business analyst (BA) is working to identity the business need, specifically the problems with the current state of a process. At which level of the enterprise can the BA identify problems with the current state?

Accepted Answer

From the bottom up: This is when a problem is identified with the current state of a process, function, or system.

Question 17

A business analyst (BA) is working on a project for a media company. The BA has verified, validated, and prioritized the requirements based on business benefits. During the development phase, the team discovered that the current viewer will no longer be supported by the provider. The technical team needs to either upgrade to the newer version with different technology or find an alternate viewer. Given this new information, what is the next step for the BA?

Accepted Answer

The answer of A business analyst (BA) is working on...

Question 18

A business analyst (BA) creates the following diagram as part of current state analysis activities.  What does a diagram of this type help users to understand?

Accepted Answer

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Question 19

One of the tasks that the business analyst (BA) needs to complete is to maintain the requirements. As much as the BA values and sees the benefits of maintaining the requirements, the project manager (PM) does not see the same. In order to help the PM understand the value of this task, which following benefit of maintaining the requirements should the BA communicate to the PM?

Accepted Answer

The answer of One of the tasks that the business...

Question 20

As part of a strategic initiative, a bank decides to expand operations to a new country where the most commonly used language is Spanish. The bank's current mobile application only supports English. The organization initiates a project to provide local language support for the app. From which level did the business need originate?

Accepted Answer

A business need may be identified at many different levels of the enterprise: From the top-down: a strategic goal that needs to be achieved. From the bottom-up: a problem with the current state of a process, function or system. From middle management: a manager needs additional information to make sound decisions or must perform additional functions to meet business objectives. From external drivers: customer demand or business competition in the marketplace.

Exam 2: Certification of Competency in Business Analysis