Question 1

Consider two alternative designs for an electronic form aimed at users who complete the form on a desktop computer several times per day. In Design A, the form uses 10 text fields where users type and tab to the next field. In Design B, the form uses a mixture of drop down menus, radio buttons and text fields. Which of the following predictions is most likely to be true?
A) Users will be more effective with Design A and more efficient with Design B
B) Users will be more effective with Design A
C) Users will be equally effective with both designs
D) Users will be more efficient with Design B

Accepted Answer

A

Question 2

You are part of a design team working on a blood pressure monitor that patients with high blood pressure will use in their home. Your colleague has given you a user story to review. The user story reads, "As a patient, I want to enter my target blood pressure via the keypad so that I can receive an alarm if I have hypertension". What is the MAIN reason you would ask your colleague to re-write this user story?
A) It is not something that real user would say
B) It does not help design and priorities
C) It unnecessary constraints possible solutions
D) It does not follow the standard, user story framework

Accepted Answer

The user story is adding a constraint to the solution by suggesting the use of a keypad. This might limit the potential solutions that the design team could come up with, such as voice recognition or a touch screen interface. A better user story would focus on the user's goal or need, rather than how they think it should be achieved. For example, "As a patient, I want to set a target blood pressure level so that I can monitor my condition and receive alerts if necessary." This leaves the solution open to interpretation and allows the design team to explore various options.

Question 3

Match the terms and their definitions. 1 Validated learning 2 Interaction Design 3 Iterative design 4 Visual Design W A design approach based on a cyclical process of prototyping, testing, analysing, and refining a system. X A design approach where the design team test design hypotheses with users. Y The process of devising grids, laying out pages, choosing colour palettes and developing icons. Z The process of identifying design solutions and creating prototype user interfaces.
A) 1x, 2z, 3y, 4w
B) 1z, 2x, 3y, 4w
C) 1z, 2x, 3w, 4y
D) 1x, 2z, 3w, 4y

Accepted Answer

Validated learning is associated with iterative design, which is the process of prototyping and refining a system in a cyclical process. Interaction design involves testing design hypotheses with users, which is also part of the iterative design process. Visual design includes creating grids, layouts, colours and icons, which is different from the process of identifying design solutions and creating prototype user interfaces. Therefore, option D correctly matches the terms to their definitions.

Question 4

You are working with a design team who are creating a new method of contactless payment using a digital watch. You have carried out site visits, analysed the data and now need to create a prototype to test with users. Which design approach would offer most value?
A) Create an initial design concept for a domain expert to provide feedback, then use the results to create a prototype for usability testing
B) Invite users to a design session to sreate their ideal application and hen create a prototype based on their ideas
C) Brainstorm several design alternatives with the design team and use these to create 2-3 prototypes for usability testing
D) Run a design meeting with senior stakeholders in the company to ensure the business requirements are accurately captured in the prototype

Accepted Answer

Brainstorming several design alternatives with the design team and creating multiple prototypes allows for testing and refining different ideas. This approach also encourages creativity and innovation within the design team. Usability testing the prototypes with users can provide valuable feedback for further iteration and improvement.

Question 5

You are part of a design team developing a smartphone application aimed at birdwatchers. Users will make a recording of the bird's call and then the app will identify the species of bird by comparing the recording with a central database. What would be the BEST way to uncover the user requirements for this app?
A) Spend tine with a small number of birdwatchers and observe their behaviour
B) Administer a survey to a large number of potential users who subscribe to a birdwatching magazine
C) Run a focus group with people who own recordings of bird songs
D) Meet with business stakeholders within organization to identify the key business requirements

Accepted Answer

Spending time with a small number of birdwatchers and observing their behavior would be the best way to uncover user requirements for this app. This would provide insight into the specific needs and preferences of the target audience, allowing the design team to tailor the app to their needs. Surveys and focus groups can also be helpful, but they may not provide as much in-depth information as direct observation. Meeting with business stakeholders would be important for identifying key business requirements, but may not provide much insight into user needs.

Question 6

You are part of a design team for a GPS system for mountaineers. During user interviews, you notice that most users tend to describe mountain climb difficulty as follows: F Facile (Easy); PD Peu Difficile (A little difficult); AD Assez Difficile (Fairly difficult); D Difficle (Difficult); TD Tres Difficile (Very difficult); ED Extremement Difficult (Extremely difficult). What classification system is being used?
A) Location
B) Alphabet
C) Category
D) Hierarchy

Accepted Answer

The classification system being used is a hierarchy, with different levels of difficulty being categorized as F (facile/easy), PD (peu difficile/a little difficult), AD (assez difficile/fairly difficult), D (difficle/difficult), TD (tres difficile/very difficult), and ED (extremement difficile/extremely difficult) in order of increasing difficulty. This is a clear example of a hierarchical classification system, where each level represents a subset of the one above it.

Question 7

The graphical user interface used in most computers uses a desktop metaphor, with items such as a wastebasket, folders and a desktop. Which of the following statements about visual metaphors is FALSE?
A) Metaphors provide clues about how something works
B) Metaphors cross cultures and language
C) Metaphors create functional limitations dictated by original object
D) Metaphors are most useful for unexperienced users

Accepted Answer

Metaphors do not necessarily cross cultures and language, as different cultures may have different interpretations or familiarity with certain metaphors.

Question 8

Which of the following are principles of user centred design? a Users are involved throughout design and development. b Software user interfaces should be attractive and easy to use. c The best designs emerge from self-organizing teams. d Our highest priority is to satisfy customers through early and continuous delivery of valuable software. e The design is driven and refined by user-centred evaluation. f The design team includes multidisciplinary skills and perspectives.
A) b, c and d only
B) a, e and f only
C) a, c and f only
D) b, c, d and f only

Accepted Answer

Principle a, involving users throughout design and development, is part of the user-centred design approach. Principle b, that software user interfaces should be attractive and easy to use, is a key aspect of designing for user experience. Principle c, that the best designs emerge from self-organizing teams, is not necessarily part of user-centered design. Principle d, prioritizing customer satisfaction through early and continuous delivery of valuable software, is part of agile development but not necessarily user-centered design. Principle e, that the design is driven and refined by user-centred evaluation, is a central aspect of user-centered design. Principle f, that the design team includes multidisciplinary skills and perspectives, is also a key element of the user-centered design approach. Therefore, the correct answer is B.

Exam 7: BCS Foundation Certificate in User Experience

You are working with a design team who are creating a new method of contactless payment using a digital watch. You have carried out site visits, analysed the data and now need to create a prototype to test with users. Which design approach would offer most value?

The graphical user interface used in most computers uses a desktop metaphor, with items such as a wastebasket, folders and a desktop. Which of the following statements about visual metaphors is FALSE?