Scenario 8.3 Canadian Fasteners Inc. Has Recently Implemented a Human Resource (HR)system

Scenario 8.3
Canadian Fasteners Inc. has recently implemented a Human Resource (HR) system that assists with the recruitment and selection process, as well as administering a pension and benefits program. Included with these programs are training and development programs as well as yearly performance appraisals for both managers and agents who are jointly responsible for bringing in new accounts and maintaining existing ones. While these performance appraisals are done each year, mangers and agents do not receive feedback unless they are unhappy with their salary increases or bonuses. However, HR is now pushing the need for ongoing feedback as it is a key component of its compensation process.
-Refer to Scenario 8.3. According to research, which of the following is TRUE about providing feedback?

A) employees who receive no feedback from their supervisors exhibit the least amount of engagement
B) feedback is least useful when it is immediate
C) only provide positive feedback to employees
D) feedback should not be specific to a particular situation