TQM concerns have led to the increased use of which of the following?
A) manager/supervisor appraisals
B) team and customer performance appraisals
C) self-appraisals
D) subordinate appraisals

Question

Quizplus · Accepted Answer

TQM (Total Quality Management) is a management philosophy that focuses on continuous improvement, customer satisfaction, and involvement of all employees in improving processes and products/services. One of the main principles of TQM is the involvement of customers and teams in the appraisal process, which helps to identify areas for improvement and set goals for performance. Therefore, the increased use of team and customer performance appraisals is a natural outcome of TQM implementation. While self and subordinate appraisals may also be used in a TQM context, they are not as central as team and customer appraisals. Manager/supervisor appraisals may be useful in some cases, but they may not fully capture the diverse perspectives and experiences of the team and customers.

TQM Concerns Have Led to the Increased Use of Which