The Baldrige National Quality Program was established by the Congress to encourage American firms to:
A)get a SWOT analysis done for their organization which, though high priced, held high value.
B)implement advanced computer-aided engineering to improve technological standards.
C)improve the quality of their products so that they could provide greater customer satisfaction.
D)focus on quality improvement in order to improve their global competitiveness.

Question

Quizplus · Accepted Answer

The Baldrige National Quality Program was established to encourage American firms to focus on quality improvement in order to improve their global competitiveness. This includes improving their products and services to provide greater customer satisfaction, but the overall goal is to enhance the organization's competitive position in the global marketplace. The program also provides a framework for organizational assessment and continuous improvement. Choices A and B are not related to the purpose of the Baldrige National Quality Program.

The Baldrige National Quality Program Was Established by the Congress