Question 1

As Ian walks down the hall from his hotel room, he uses his Uber app to request a ride. The ride is waiting for him by the time he arrives in the lobby. What technology minimized Ian's wait time?
A) Natural language processing (NLP)
B) Artificial intelligence (AI)
C) Internet of Things (IoT)
D) Machine learning (ML)

Accepted Answer

Artificial intelligence (AI) is used in the Uber app to predict demand, allocate rides efficiently, and minimize wait times for users by optimizing the matching of drivers with ride requests.

Question 2

Layton is retired and sells hand-crafted fishing rods as a home-based business for a little extra spending money. Because he processes less than a dozen credit card payments per year, he does not need to worry about PCI compliance requirements for handling his customers' payment information.

Accepted Answer

The statement is false. Even if Layton processes fewer than a dozen credit card payments per year, he is still required to comply with the PCI DSS standards for handling his customers' payment information.

Question 3

Lionel works for a company that is trying to reduce travel time for their employees and allow more people to work from home. What kind of cloud service can Lionel use to attend meetings with his remote coworkers?
A) Desktop as a Service
B) Video conferencing application
C) Cloud storage
D) Cloud-hosted training modules

Accepted Answer

Video conferencing applications allow remote coworkers to attend meetings virtually, reducing the need for travel and enabling more people to work from home. Desktop as a Service, cloud storage, and cloud-hosted training modules do not specifically facilitate virtual meetings between coworkers.

Question 4

Hana just received a shipment of cleaning supplies for her coffee shop. What kind of transaction was this?
A) B2G
B) B2B
C) C2C
D) B2C

Accepted Answer

B2B stands for Business-to-Business, which refers to transactions between businesses. In this case, Hana's coffee shop, which is a business, received cleaning supplies from another business, making it a B2B transaction.

Question 5

Which of the following is NOT a leading provider of PaaS and IaaS services?
A) Google
B) Microsoft
C) Amazon
D) Walmart

Accepted Answer

Walmart is not a leading provider of PaaS and IaaS services. Google, Microsoft, and Amazon are all top players in this field.

Question 6

What is one advantage of a company using an anonymous messaging app?
A) It allows for honest feedback without disclosing identities.
B) It allows posts to other websites to encourage that site to support your view without giving up your identity.
C) It allows for data to be collected on websites you like without sharing your identity.
D) It allows you to monitor others without them knowing so you can find out what they like.

Accepted Answer

An anonymous messaging app allows employees or customers to provide honest feedback without fear of retaliation or the need to disclose their identity. This can provide valuable insights for the company to improve their products or services.

Question 7

Which cloud technology characteristic ensures that a cloud customer can make changes to her cloud database from her smartphone while traveling for a conference and from her laptop when she's at home?
A) Rapid elasticity
B) Broad network access
C) Resource pooling
D) Measured service

Accepted Answer

Broad network access allows the cloud customer to access their cloud resources from anywhere with an internet connection, using any device with appropriate access credentials.

Question 8

Jake is a sales rep for a trucking company and travels throughout the Mid w est. He uses a cloud-based _________ service so he can access updated information about his customers ' sales transactions from his laptop as he travels.
A) storage
B) CRM
C) email
D) ERP

Accepted Answer

Jake is using a cloud-based CRM (Customer Relationship Management) service to access updated information about his customers' sales transactions while travelling. A CRM is a software that helps businesses manage their interactions with customers and maintain customer relationships by keeping track of customer details and communication history. It allows sales reps like Jake to access customer information anytime, anywhere from a central location, in this case, the cloud-based CRM service.

Question 9

In his small business, Adrian wants to use his laptop to place and receive phone calls. What type of service should he use?
A) Voice and video service (VVS)
B) Audio Internet service provider (AISP)
C) Voice-to-Text (VTT)
D) Voice over Internet Protocol (VoIP)

Accepted Answer

Adrian should use Voice over Internet Protocol (VoIP) service, which allows him to make and receive phone calls using his laptop over the internet. This is a cost-effective solution for small businesses as it eliminates the need for expensive traditional phone lines and hardware.

Question 10

All cloud technologies must be accessed over the Internet.

Accepted Answer

Cloud technologies are accessed over the Internet as they are stored on remote servers and users need an internet connection to access their data and applications stored on the cloud.

Question 11

Sabrina pulls items from a box and inspects them to ensure the number of items matches what is listed on the packing list. She then places all the items on a conveyor belt to be transported to workers who stock shelves in the warehouse. What is Sabrina's job role?
A) Hand picker
B) Receiving clerk
C) Freight mover
D) Shipping clerk

Accepted Answer

Sabrina's role involves inspecting received items to ensure they match the packing list, which is a key responsibility of a receiving clerk. Hand pickers physically select items for orders, freight movers transport items between locations, and shipping clerks handle the final steps of preparing items for shipment.

Question 12

Terrance needs to set up a Windows server in his company's public cloud. What kind of cloud service will work best for this situation?
A) IaaS
B) SaaS
C) DBaaS
D) PaaS

Accepted Answer

IaaS (Infrastructure as a Service) is the best choice for setting up a Windows server in the public cloud as it provides the necessary infrastructure (such as virtual machines, storage, and networking) for Terrance to install and manage his own operating system, applications, and data. SaaS (Software as a Service), DBaaS (Database as a Service), and PaaS (Platform as a Service) are not suitable for this situation as they provide pre-built software applications, database management, and platform for developing and deploying cloud applications respectively.

Question 13

For her purchase, Nadine selects the best deal from two coupon codes offered by a store, one that she received by email and one from a text. Which marketing technique is Nadine benefiting from?
A) Unique selling proposition
B) Internet-native selling
C) Omnichannel strategy
D) E-commerce website

Accepted Answer

Nadine is benefiting from an omnichannel strategy, as she is able to access and compare deals from multiple channels, such as email and text. This strategy is focused on creating a seamless, integrated shopping experience across all channels for the customer.

Question 14

Charlie's company makes custom-designed furniture. He purchases hardware for the furniture in bulk from a distributor in a nearby state. What kind of e-commerce platform does Charlie most likely use to order the hardware?
A) Online marketplace
B) Physical storefront
C) Social media
D) Online storefront

Accepted Answer

Charlie most likely uses an online storefront to order the hardware in bulk, as it is a convenient and efficient way to purchase goods. Online marketplaces and social media may not offer the same bulk ordering options, while a physical storefront would require Charlie to travel to the distributor's location.

Question 15

Meghan signs into Zoom to attend a video call for her online class. What kind of cloud service is she using?
A) Paas
B) RaaS
C) SaaS
D) IaaS

Accepted Answer

This is a Software as a Service (SaaS) since Meghan is using a cloud-based software application (Zoom) to attend her online class.

Question 16

If you do not want to use your Internet service provider (ISP) for your email account, how can you acquire a webmail account?
A) Through your employer
B) Through an online service
C) Through your school
D) Through a social network

Accepted Answer

Acquiring a webmail account through an online service is the best choice if you do not want to use your ISP for your email account. There are a variety of webmail services available online, such as Gmail, Yahoo Mail, and Outlook.com, that offer free email accounts. These services allow you to access your email from anywhere with an internet connection, and often have more storage and features than ISP provided email accounts. Choosing an online service also means you won't lose your email account if you switch to a different ISP or move to another location.

Question 17

What technology allows Siri to understand you when you request a route to a location in a nearby city?
A) Artificial intelligence (AI)
B) Internet of Things (IoT)
C) Machine Learning (ML)
D) Natural language processing (NLP)

Accepted Answer

Natural language processing (NLP) technology allows Siri to understand the user's spoken request for a route to a location in a nearby city. NLP is a branch of AI that focuses on making computers understand and interpret human language. It enables Siri to process the user's words, recognize the intent behind them, and provide an appropriate response. IoT refers to the network of physical devices connected to each other and the internet, and ML is a subset of AI that involves using algorithms to learn from data and improve performance over time. While Siri may use these technologies to some extent, NLP is the most critical one for understanding and responding to voice commands.

Question 18

Jerry has a problem with a package he just received-two items from his order are missing. Who should he contact to resolve the problem?
A) Shipping clerk
B) General manager
C) Customer service representative
D) Delivery driver

Accepted Answer

The customer service representative would be the best point of contact to resolve the problem of missing items from an order. They are responsible for handling customer inquiries, addressing concerns, and resolving issues related to orders or shipments.

Question 19

Claire saves her school research paper on OneDrive cloud storage so she can access the most updated version both at school and at home. She's put a lot of time into this research paper. How can she make sure she won't lose access to it if something happens to her cloud storage space?
A) Encrypt the file before saving it to OneDrive .
B) Save two copies of the file in OneDrive.
C) Share the OneDrive folder with a friend.
D) Save a copy of the file on her local hard drive.

Accepted Answer

Saving a copy of the file on her local hard drive ensures that even if something happens to her cloud storage, she still has the document saved locally.

Question 20

Lately, Marcus has noticed a lot of customer complaints that items purchased from his web store don't meet expectations. What improvement to the website will best help to solve this problem so customers know better what to expect when they buy items from his website?
A) Extended customer service hours
B) Personalized "About" page
C) High-quality product photos
D) Flexible return policies

Accepted Answer

Having high-quality product photos will allow customers to see the items in detail and make a more informed decision about whether or not to purchase. This can help to reduce the number of complaints about items not meeting expectations. Extended customer service hours, a personalized "About" page, and flexible return policies are all important aspects of a successful web store, but they may not directly address the issue of customers not knowing what to expect from their purchases.

Quiz 7: Computer History and Components

As Ian walks down the hall from his hotel room, he uses his Uber app to request a ride. The ride is waiting for him by the time he arrives in the lobby. What technology minimized Ian's wait time?

Layton is retired and sells hand-crafted fishing rods as a home-based business for a little extra spending money. Because he processes less than a dozen credit card payments per year, he does not need to worry about PCI compliance requirements for handling his customers' payment information.

Lionel works for a company that is trying to reduce travel time for their employees and allow more people to work from home. What kind of cloud service can Lionel use to attend meetings with his remote coworkers?

Hana just received a shipment of cleaning supplies for her coffee shop. What kind of transaction was this?

Which of the following is NOT a leading provider of PaaS and IaaS services?

What is one advantage of a company using an anonymous messaging app?

Which cloud technology characteristic ensures that a cloud customer can make changes to her cloud database from her smartphone while traveling for a conference and from her laptop when she's at home?

Jake is a sales rep for a trucking company and travels throughout the Mid w est. He uses a cloud-based _________ service so he can access updated information about his customers ' sales transactions from his laptop as he travels.

In his small business, Adrian wants to use his laptop to place and receive phone calls. What type of service should he use?

All cloud technologies must be accessed over the Internet.

Sabrina pulls items from a box and inspects them to ensure the number of items matches what is listed on the packing list. She then places all the items on a conveyor belt to be transported to workers who stock shelves in the warehouse. What is Sabrina's job role?

Terrance needs to set up a Windows server in his company's public cloud. What kind of cloud service will work best for this situation?

For her purchase, Nadine selects the best deal from two coupon codes offered by a store, one that she received by email and one from a text. Which marketing technique is Nadine benefiting from?

Charlie's company makes custom-designed furniture. He purchases hardware for the furniture in bulk from a distributor in a nearby state. What kind of e-commerce platform does Charlie most likely use to order the hardware?

Meghan signs into Zoom to attend a video call for her online class. What kind of cloud service is she using?

If you do not want to use your Internet service provider (ISP) for your email account, how can you acquire a webmail account?

What technology allows Siri to understand you when you request a route to a location in a nearby city?

Jerry has a problem with a package he just received-two items from his order are missing. Who should he contact to resolve the problem?

Claire saves her school research paper on OneDrive cloud storage so she can access the most updated version both at school and at home. She's put a lot of time into this research paper. How can she make sure she won't lose access to it if something happens to her cloud storage space?

Lately, Marcus has noticed a lot of customer complaints that items purchased from his web store don't meet expectations. What improvement to the website will best help to solve this problem so customers know better what to expect when they buy items from his website?