Question 1

Imagine that you are talking with a client about emotional child abuse. You have just confronted the client with the following statement:
"On one hand, you say you love your child, but on the other hand, you continue to put her out in the hall of your apartment, where you force her to stand for three hours in the dark. How do you put that together?"
The client's responses appear below. Which response is denial? Which is partial examination? Which is full examination, but no change? Which is a decision to live with incongruity? Which is development of newer constructs, patterns, or behaviors?
"I understand what you are saying; it just doesn't make sense what I'm doing. I seem to be saying one thing but doing another."

Accepted Answer

C

Question 2

Imagine that you are talking with a client about emotional child abuse. You have just confronted the client with the following statement:
"On one hand, you say you love your child, but on the other hand, you continue to put her out in the hall of your apartment, where you force her to stand for three hours in the dark. How do you put that together?"
The client's responses appear below. Which response is denial? Which is partial examination? Which is full examination, but no change? Which is a decision to live with incongruity? Which is development of newer constructs, patterns, or behaviors?
"I don't understand what you are saying. There's no need to put it together. There's no problem. That's the way I do it."

Accepted Answer

The client's response shows a complete denial of the issue and no willingness to examine the behavior or make any changes.

Question 3

Most clients come to the interview feeling

Accepted Answer

Clients who seek interviews with a therapist or counselor usually have complex issues, and most are grappling with multiple emotions and thoughts. They may feel unsure about what to do or how to move forward, which could explain why they are stuck. Additionally, they may feel ambivalent about their choices, especially if their options all carry potential positive and negative outcomes. Therefore, all options are correct.

Question 4

Which of the following steps of empathic confrontation includes the Confrontation Client Change Scale (CCS)?

Accepted Answer

The Confrontation Client Change Scale (CCS) is specifically used to evaluate how the client received the confrontation and whether it led to change, making option C the correct choice.

Question 5

Empathic confrontation is divided into ____ steps

Accepted Answer

Empathic confrontation is divided into three steps:
1) Empathic listening
2) Expressing understanding and care
3) Presenting the problem or concern and seeking solutions.

Question 6

Which of the following is correct regarding the sequence of the steps of empathic confrontation?

Accepted Answer

The correct sequence of empathic confrontation involves first listening and observing to understand the client's situation, then providing feedback on the internal and external conflicts observed, and finally evaluating how the client received the confrontation to assess its effectiveness.

Question 7

Mediation and conflict resolution combine the five stages of the interview and empathic confrontation. Imagine you are working with a couple arguing over child custody. How could you use the mediation model to assist in this process?

Accepted Answer

The answer of Mediation and conflict resolution combine the five...

Question 8

Imagine that you are talking with a client about emotional child abuse. You have just confronted the client with the following statement:
"On one hand, you say you love your child, but on the other hand, you continue to put her out in the hall of your apartment, where you force her to stand for three hours in the dark. How do you put that together?"
The client's responses appear below. Which response is denial? Which is partial examination? Which is full examination, but no change? Which is a decision to live with incongruity? Which is development of newer constructs, patterns, or behaviors?
"I think I see what you're saying. There is a big incongruity there. I want to stop, but I was abused and hit by my parents. I think I'm doing better than they did-at least I don't strike Amie. But perhaps I can do something different next week. I'll try your new idea about disciplining her."

Accepted Answer

The client acknowledges the incongruity and expresses a desire to change their behavior, indicating full examination. They also go a step further by suggesting using a new discipline strategy, indicating the development of new constructs, patterns, or behaviors.

Question 9

Empathic confrontation is

Accepted Answer

Empathic confrontation is a gentle skill that involves gently challenging the client's beliefs or behaviors to help them become more aware of how their choices are affecting their lives. It is done with empathy and understanding, not with harshness or directly going against the client.

Question 10

Discuss some of the key multicultural issues in the use of empathic confrontation.

Accepted Answer

The answer of Discuss some of the key multicultural issues...

Question 11

Imagine that you are talking with a client about emotional child abuse. You have just confronted the client with the following statement:
"On one hand, you say you love your child, but on the other hand, you continue to put her out in the hall of your apartment, where you force her to stand for three hours in the dark. How do you put that together?"
The client's responses appear below. Which response is denial? Which is partial examination? Which is full examination, but no change? Which is a decision to live with incongruity? Which is development of newer constructs, patterns, or behaviors?
"Yes, I do love her. I care for her very much. She is extremely important to me. We do everything together. We really do so many things that work out OK."

Accepted Answer

The answer of Imagine that you are talking with a...

Question 12

The first step in empathic confrontation is

Accepted Answer

The first step in empathic confrontation is to identify a contradiction or discrepancy. This allows the counselor to address the issue directly and begin to explore the client's thoughts and feelings about it.

Question 13

Incongruities and discrepancies of the interviewee to be identified include all but one of the following:

Accepted Answer

Incongruities and discrepancies refer to inconsistencies or contradictions that exist between two or more aspects of the interviewee's communication. These can include discrepancies between what one says and what one does, or between two statements made by the interviewee. In addition, inconsistencies can also exist between statements and nonverbal behavior. However, the influencing skill used by the interviewer is not directly related to the interviewee's response and therefore is not an example of an incongruity or discrepancy.

Question 14

A client comes to you saying the following: ""I have no problems in stopping smoking; I've stopped ten times in the last year."  a. identify the incongruity in the statement; b. write an  empathic confrontation, which you might say to the client, including the important check-out; c. follow this by writing client statements that would represent denial, partial examination, full examination, decision to live with the incongruity, and the development of new patterns, constructs, or behaviors.

Accepted Answer

The answer of A client comes to you saying the...

Question 15

Imagine that you are talking with a client about emotional child abuse. You have just confronted the client with the following statement:
"On one hand, you say you love your child, but on the other hand, you continue to put her out in the hall of your apartment, where you force her to stand for three hours in the dark. How do you put that together?"
The client's responses appear below. Which response is denial? Which is partial examination? Which is full examination, but no change? Which is a decision to live with incongruity? Which is development of newer constructs, patterns, or behaviors?
"I heard what you are saying. I want to change, but right at the moment I just can't do what I want. I tried last week; it didn't work. The divorce is getting to me. I'll do the best I can to change, but it is so hard."

Accepted Answer

The answer of Imagine that you are talking with a...

Question 16

Telling the client what the issue is and how to resolve it is an effective counseling method.

Accepted Answer

This is not an effective counseling method. Effective counseling involves guiding the client to find their own solutions and strategies for resolving their issues. Simply telling them what to do does not encourage client empowerment or self-discovery.

Question 17

Which of the following is a behavior to avoid in interviewing and counseling?

Accepted Answer

All of these behaviors should be avoided in interviewing and counseling as they can create a negative and unproductive environment for the client. Blaming the client can make them defensive and less likely to open up, assuming can lead to misunderstandings and inaccuracies in information, and pushing can create resistance and resentment.

Question 18

Confrontation is a combination of skills.

Accepted Answer

Confrontation involves multiple skills such as communication, active listening, emotional regulation, and problem-solving.

Question 19

Mediation may be used with children who are in conflict. Discuss how the five-stage model of the interview and mediation and empathic confrontation may be combined to assist in conflict resolution.

Accepted Answer

The answer of Mediation may be used with children who...

Question 20

Nonempathic confrontation includes

Accepted Answer

Nonempathic confrontation involves approaches that may not consider the client's feelings or readiness, including coercive, aggressive, and overly challenging confrontations.

Quiz 9: Empathic Confrontation: Supporting While Addressing Client Conflict