Case 5-1 Valessa is having difficulty sending e-mail. A co-worker suggests that she use the problem-solving process to troubleshoot the issue. Before moving to the next step, Valessa should ____.
A) report back to her co-worker
B) fully complete the first step
C) try sending e-mail from a different computer
D) test all possible solutions

Question

Quizplus · Accepted Answer

Before moving to the next step, it is important to fully complete the first step. In this case, Valessa should identify the problem and gather information about the issue before moving on to the next step in the problem-solving process. Reporting back to her co-worker or trying to send e-mail from a different computer may be helpful in certain situations, but it is not necessary before fully completing the first step. Testing all possible solutions would also come later in the problem-solving process.

Case 5-1 Valessa Is Having Difficulty Sending E-Mail