Case 5-1 Valessa is having difficulty sending e-mail. A co-worker suggests that she use the problem-solving process to troubleshoot the issue. What is the first thing Valessa should do?
A) Try sending another email
B) Call technical support
C) Make sure the computer is turned on and connected to the Internet
D) Write down the symptoms and any possible solutions

Question

Quizplus · Accepted Answer

The first step in troubleshooting any issue related to internet connectivity or sending e-mails is to ensure that the computer is turned on and connected to the internet, as this is often the main reason for such problems. Once this has been ensured, further troubleshooting can be done.

Case 5-1 Valessa Is Having Difficulty Sending E-Mail