The Internet, mobile/wireless technologies, and social networks have created challenges for service providers because they have influenced an unparalleled shift in the balance of power from companies to their customers.

Question

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The Internet, mobile/wireless technologies, and social networks have given customers more information, choices, and options, which have shifted the balance of power from companies to customers. This has created challenges for service providers as they must adapt to these changes in order to remain competitive.

The Internet, Mobile/wireless Technologies, and Social Networks Have Created Challenges