Customer service is the process of satisfying the customer, relative to a product or service, in whatever way the customer defines his or her need, and having that service delivered with efficiency, compassion, and sensitivity.

Question

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Customer service is all about understanding and meeting the needs of the customer, and doing so in a way that is efficient and empathetic. It may involve resolving issues, answering questions, providing guidance, or simply listening to the customer and offering support. Ultimately, the goal is to create a positive experience that leaves the customer feeling satisfied and valued.

Customer Service Is the Process of Satisfying the Customer, Relative