Question 1

How are tactical plans developed and executed?

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Question 2

A Bride-to-be develops a____________________ when planning the wedding.

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Question 3

____________________ and ____________________ are two common types of single-use plans.

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Question 4

Describe an organization with which you are familiar.  Give examples of it's strategic, tactical, and operational plans.

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Question 5

The decreasing and aging Japanese workforce is a(n) ____________________ on Japanese companies for setting goals and planning.

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Question 6

Compare and contrast standard operating procedures and rules and regulations. Give an example of each.

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Question 7

______________ ______   may also be inappropriate if they place too much emphasis on either quantitative or qualitative measures of success.

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Question 8

One widely used method for formal goal setting is ____________________, which gives subordinates a voice in the goal setting and planning process.

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Question 9

Describe the formal goal setting process.

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Question 10

Many companies have a(n) ____________________ that requires employees to use their company cell phones only for work related activities.

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Question 11

How are reaction plans and contingency plans different?

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Question 12

The check list a pilot uses every time she starts an aircraft is a(n) ____________________.

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Question 13

Match between columns
                        Premises: TSA wants passenger security screening lines to take less than twenty minutes.
The TSA wants to improve safety at O'Hare airport in Chicago.
Some pilots are armed.
Cockpit doors are now reinforced to prevent passengers from entering the cockpit.
The TSA wants to improve air travel safety.
The TSA wants to improve employment screening for baggage handlers.
There are more armed air marshals on flights. The flights are selected by the proximity to high value targets.
New body scanning software replaces a passenger's naked body image with a generic one.

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Question 14

Create a hierarchy of goals for a hypothetical company that includes at least one goal from each level described in the text. Your lower-level goals should contribute to attainment of higher-level goals.

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Question 15

Imagine you are the manager of a customer service call center with 8 workers.  You want to improve customer satisfaction as measured by the surveys at the end of phone calls.  What are the guidelines you can use to overcome barriers to effective goal setting?

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Question 16

If a teacher calls in sick, a computer starts dialing phone numbers of substitute teachers. This is an example of ____________________.

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Question 17

Managers need an environmental context for planning and decision making.  Describe what environmental context is and how managers get it.

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Question 18

Describe how to manage multiple goals.  What makes it difficult?

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Question 19

Some goals can be differentiated on the basis of the level of the organization to which they apply. These same goals may be differentiated on the basis of time frame. Discuss how these two bases for classifying goals are interrelated. Give examples in you answer.

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Question 20

The text identifies three dimensions along which goals can be classified. Briefly describe each dimension and give examples.

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Quiz 6: Basic Elements of Planning and Decision Making

How are tactical plans developed and executed?

A Bride-to-be develops a____________________ when planning the wedding.

and are two common types of single-use plans.

Describe an organization with which you are familiar. Give examples of it's strategic, tactical, and operational plans.