Question 1

When approaching a target system with a macro change proposal, in the______stage of resistance, after decision- makers have already had some time to mull over the issues, critics tend to die down and supporters slowly start to emerge.
A) First
B) Second
C) Third
D) Fourth

Accepted Answer

The answer of When approaching a target system with a...

Question 2

Which of the following is (are) true about the composition of action systems?
A) A five-person action system is ideal.
B) You should select people who have vast differences in power in order to enhance diversity.
C) Exclude potential members who can only make limited commitments.
D) Communication and decision-making is most effective if limited to not more than two of the members at one time.

Accepted Answer

The notion of an ideal size for an action system, such as a five-person team, is a common perspective in organizational theory and team dynamics. It is believed that smaller teams can facilitate better communication, decision-making, and cohesion, making a five-person team a frequently recommended size.

Question 3

You should only use the technique of pressuring to achieve a macro change when the following condition(s) is ( are) present:
A) You have tried everything else you could think of including persuasion, and nothing has worked.
B) You are hesitant about pursuing the macro change.
C) You feel you have very little chance of achieving your goals.
D) All of the above
E) a and c only

Accepted Answer

The technique of pressuring to achieve a macro change should be considered when all other methods, including persuasion, have been tried and have failed, indicating that it is a last resort strategy.

Question 4

All of the following are true about PERT charts except:
A) T hey depict task sequence.
B) T hey avoid portraying specific tasks to minimize confusion.
C) T hey establish a time frame.
D) T hey assume a number of forms.

Accepted Answer

PERT charts actually portray specific tasks and their dependencies, so option B is incorrect. PERT charts are used to establish a time frame for the completion of a project by showing the sequence of tasks that need to be completed and the expected duration of each task. They can take different forms, including diagrams and graphical representations.

Question 5

"Painting the walls in the unit" is considered a(n) :
A) A ction step
B) G oal
C) O bjective

Accepted Answer

"Painting the walls in the unit" is a specific objective that can be accomplished, rather than a general goal or an action step that may be part of a larger process.

Question 6

"Henrietta will meet with the volunteer coordinator to explain the painting project" is considered a(n):
A) A ction step
B) G oal
C) O bjective

Accepted Answer

This statement describes a specific action that Henrietta will take, making it an action step. Goals are broader outcomes that you hope to achieve, while objectives are more specific and measurable steps that help you reach a particular goal.

Question 7

According to the text, the first step in persuading a decision-maker to initiate a macro change is to:
A) Allow time to discuss, mull over, and answer decision-makers' questions
B) Articulate the problem clearly and succinctly
C) Summarize any progress you have made with the decision-makers and any agreement regarding how to proceed
D) State your macro change proposal

Accepted Answer

The text states that the first step in persuading a decision-maker to initiate a macro change is to articulate the problem clearly and succinctly. Option B is the only choice that reflects this step. Option A refers to allowing time to discuss and answer questions, which may come after presenting the problem. Option C refers to summarizing progress made and agreement regarding how to proceed, which also assumes that the problem has already been presented. Option D refers to stating the proposal for macro change, which cannot be done effectively without first articulating the problem.

Question 8

Methods to initiate persuasion include the following:
A) Establishing something in common and starting from there
B) Straightforwardly sharing your own feelings
C) Employing a direct confrontation
D) A ll of the above
E) a  and b only

Accepted Answer

All the options listed are methods to initiate persuasion. Establishing common ground (A) and sharing personal feelings (B) are well-recognized persuasive techniques that help build rapport and empathy. Direct confrontation (C) can also be a persuasive strategy, especially in contexts where clear, assertive communication is necessary to initiate change or action.

Question 9

Which of the following types of assets should you identify and consider when initiating an agency project?
A) Reputation of the agency's director
B) Personal salary levels
C) Amount of time involved
D) All of the above

Accepted Answer

The amount of time involved is a critical asset to consider when initiating a project, as it impacts planning, resource allocation, and project timelines. The reputation of the director and personal salary levels are not typically considered assets in this context.

Question 10

"Improving conditions in a unit at a residential treatment center" is considered a(n):
A) Action step
B) Goal
C) Objective

Accepted Answer

Improving conditions in a unit at a residential treatment center is a goal because it is a broad statement of what is to be achieved.

Question 11

A feasibility study is :
A) A systematic evaluation of the resources necessary to achieve your program development goals
B) An order by a judge authorizing specified law officers to examine a subject's premises or possessions and to bring any evidence found to the court
C) A research procedure, often used in clinical situations, to evaluate the effectiveness of an intervention
D) A tentative proposition that describes a possible relationship among facts that can be observed and measured

Accepted Answer

A feasibility study is a systematic evaluation of the resources, including financial, technical, and human, necessary to achieve program development goals. It involves analyzing the strengths, weaknesses, opportunities, and threats of a project or a business idea to determine its viability.

Question 12

Regarding communication within organizations, which of the following is most accurate?
A) Paper-based interoffice memos are currently the chief form of internal communication within organizations.
B) E-mail is most appropriate to deliver lengthy documents and for explaining organizational policies and procedures.
C) E-mail has become an acceptable substitute for face-to-face conversations.
D) E-mail is inappropriate for sensitive, confidential, or lengthy documents.

Accepted Answer

E-mail is generally considered inappropriate for sensitive or confidential information due to security concerns, and lengthy documents are better suited for other formats that allow for easier reading and navigation.

Question 13

When approaching a target system with a macro change proposal, in the______stage there is some conflict and decision-makers must decide whether to go with the proposal or not .
A) First
B) Second
C) Third
D) Fourth

Accepted Answer

The stage where conflict arises and decision-makers must decide whether to go with the proposal or not is the third stage, which is the implementation stage. The first stage is problem identification, the second stage is identifying alternative solutions, and the fourth stage is evaluation and monitoring.

Question 14

Strategies to pursue when pressuring for macro change include all of the following except:
A) C irculating a petition to gain collective support and submitting it to administration for consideration
B) G oing to the newspapers, television, and radio with information that will bring agency problems to public attention
C) S uggesting to decision-makers that a committee be formed to discuss and consider the proposed plan

Accepted Answer

All of the strategies listed are effective ways to pressure for macro change except for suggesting the formation of a committee. Forming a committee could potentially slow down or stall the process of enacting change, as it adds another layer of bureaucracy and decision-making. Instead, it may be more effective to directly present the proposed plan to decision-makers and advocate for its implementation.

Question 15

When approaching a target system with a macro change proposal, in the______stage of resistance there is underlying resistance in the internal agency environment after the proposal has been initiated and implemented.
A) First
B) Second
C) Third
D) Fourth

Accepted Answer

The answer of When approaching a target system with a...

Question 16

PERT charts:
A) Always use the time unit of individual days
B) Establish time frames
C) Avoid establishing deadlines for evaluating progress
D) Are less efficient in a vertical format

Accepted Answer

PERT charts are used to establish time frames, which is the correct choice. They do not always have to use the time unit of individual days and can use other units of time. They also establish deadlines for evaluating progress, so choice C is incorrect. The format of a PERT chart can be either horizontal or vertical, so choice D is incorrect.

Question 17

PERT stands for:
A) Professional Evaluation Regarding Training
B) Personal Estimation of Resource Target
C) Program Evaluation and Review Technique
D) Peripheral Examination of Real Time

Accepted Answer

PERT stands for Program Evaluation and Review Technique.

Question 18

Preparing an agency for the change process includes all of the following tasks except:
A) Decreasing stress level in the agency
B) Enhancing your own legitimacy
C) Enhancing the assets in favor of the change
D) Increasing stress level related to the need for program development

Accepted Answer

Decreasing stress levels in the agency is not a task involved in preparing an agency for the change process. Instead, managing stress constructively to motivate change might be necessary, but outright decreasing stress could reduce the perceived need for change. Enhancing legitimacy, enhancing assets in favor of change, and increasing stress related to the need for program development are all tasks that can help in preparing an agency for change.

Question 19

It is important to consider the following aspect(s) when communicating with decision-makers and presenting your plan to your target system:
A) Role determination
B) Articulation of the formulated plan
C) Practicing a role play of the meeting
D) All of the above
E) a and b only

Accepted Answer

All of the above aspects are important when communicating with decision-makers and presenting your plan to your target system. Role determination helps clarify who will be responsible for what in the plan, articulation of the formulated plan ensures that everyone understands the plan and its goals, and practicing a role play of the meeting can help ensure a smooth and effective presentation.

Question 20

When approaching a target system with a macro change proposal, in the______stage there is a monumental dose of negativism and a wide range of negative responses.
A) First
B) Second
C) Third
D) Fourth

Accepted Answer

The first stage of approaching a target system with a macro change proposal is typically met with resistance and negative responses. This is because people are often skeptical and resistant to change, especially when it involves a large-scale shift in the way things are done. It is important to anticipate this negativity and plan for ways to approach the situation and address concerns in a constructive and positive manner.

Quiz 7: Implementing Organizational Change: Agency Policy, Projects, and Programs

When approaching a target system with a macro change proposal, in the______stage of resistance, after decision- makers have already had some time to mull over the issues, critics tend to die down and supporters slowly start to emerge.

Which of the following is (are) true about the composition of action systems?

You should only use the technique of pressuring to achieve a macro change when the following condition(s) is ( are) present:

All of the following are true about PERT charts except:

"Painting the walls in the unit" is considered a(n) :

"Henrietta will meet with the volunteer coordinator to explain the painting project" is considered a(n) :

According to the text, the first step in persuading a decision-maker to initiate a macro change is to:

Methods to initiate persuasion include the following:

Which of the following types of assets should you identify and consider when initiating an agency project?

"Improving conditions in a unit at a residential treatment center" is considered a(n) :

A feasibility study is :

Regarding communication within organizations, which of the following is most accurate?

When approaching a target system with a macro change proposal, in the______stage there is some conflict and decision-makers must decide whether to go with the proposal or not .

Strategies to pursue when pressuring for macro change include all of the following except:

When approaching a target system with a macro change proposal, in the______stage of resistance there is underlying resistance in the internal agency environment after the proposal has been initiated and implemented.

PERT charts:

PERT stands for:

Preparing an agency for the change process includes all of the following tasks except:

It is important to consider the following aspect(s) when communicating with decision-makers and presenting your plan to your target system:

When approaching a target system with a macro change proposal, in the______stage there is a monumental dose of negativism and a wide range of negative responses.