Question 1

An extremely relaxed stance in body positioning may convey to the other person that you do not care very much about what happens.

Accepted Answer

An extremely relaxed stance may convey a lack of interest or care to the other person.

Question 2

The following is (are) among your assertive rights:
A) You have the right not to be liked by everybody.
B) You have the right to be wrong.
C) You have the right to ask for information when you need it.
D) All of the above
E) b and c only

Accepted Answer

All of the given options are assertive rights. You have the right to be true to yourself and not change who you are for the sake of being liked by others (A), you have the right to make mistakes and learn from them (B), and you have the right to seek information and clarification when needed (C). Therefore, the best choice is D.

Question 3

Your supervisor asks you to work late this evening. You have special plans that you feel you cannot disrupt. You  reply to your supervisor  "Okay." This is an example of a(n)______response.
A) Assertive
B) Nonassertive
C) Aggressive

Accepted Answer

The response "Okay" is nonassertive because it does not clearly express the individual's needs or desires. It may also be interpreted as passive or submissive. An assertive response would clearly state the individual's needs while respecting the supervisor's request, and an aggressive response would be confrontational and disrespectful.

Question 4

Empathy always means that you think another individual's feelings are positive and that you have the same feelings yourself.

Accepted Answer

Empathy does not necessarily mean that you have the same feelings as the other person. It simply means that you can understand and share their emotions, whether positive or negative.

Question 5

For effective communication, facial expressions should correspond to your other nonverbal and your verbal behavior.

Accepted Answer

Facial expressions should match and support the message being conveyed through verbal and other nonverbal behaviors to ensure effective communication.

Question 6

Hearing focuses on comprehending the meaning of what is said.

Accepted Answer

Hearing is the physiological process of perceiving sound, while listening involves actively paying attention and interpreting the meaning of what is heard.

Question 7

Warmth involves the sharing of self by relating in a natural, sincere, spontaneous, open and genuine manner.

Accepted Answer

Warmth is all about being authentic and sharing oneself in an open and sincere manner.

Question 8

When working with people who have physical disabilities, you should modify your verbal and nonverbal behavior to empower them.

Accepted Answer

It is important to modify our verbal and nonverbal behavior when working with people who have physical disabilities to empower them and ensure they feel included and respected. This may include things like speaking directly to the person instead of their caregiver, making eye contact, using inclusive language, and being patient and understanding of their unique needs.

Question 9

When speaking through a signing interpreter to a person who is deaf, it is important to maintain eye contact with the interpreter because he or she will then be able to express your sentiment to the person who is deaf.

Accepted Answer

When speaking through a signing interpreter to a person who is deaf, it is important to maintain eye contact with the person who is deaf, not the interpreter, to show respect and engagement in the conversation.

Question 10

Usually very few of the same skills you used to communicate with and help individual clients can be applied directly to macro situations.

Accepted Answer

Many communication and problem-solving skills, such as active listening and conflict resolution, can be applied both in individual client situations and in macro-level situations involving groups or communities.

Question 11

One way of eliciting information is simply to ask questions.

Accepted Answer

Asking questions is a common and effective way of eliciting information from someone.

Question 12

Hearing and listening mean the same thing.

Accepted Answer

While they are related concepts, hearing refers to the physical act of perceiving sound, while listening implies actively paying attention and interpreting that sound.

Question 13

Empathy can be used to enhance the effectiveness of interpersonal interactions during confrontations.

Accepted Answer

When we approach confrontations with empathy, we can better understand the other person's perspective and feelings, which can lead to finding solutions that satisfy both parties. It also creates a more positive and respectful communication environment, reducing the likelihood of a negative outcome.

Question 14

Direct eye contact generally signifies respect in Thai culture.

Accepted Answer

In Thai culture, direct eye contact can be seen as impolite or aggressive, especially when dealing with someone of higher status or age. A more respectful gesture is to slightly bow or lower the gaze.

Question 15

In communication the word intent refers to what the receiver thinks the sender said.

Accepted Answer

Intent refers to what the sender intended to communicate, not what the receiver thinks the sender said.

Question 16

"Are you coming to tomorrow's boring staff meeting?" is an example of an open-ended question.

Accepted Answer

This is a closed-ended question because it only requires a "yes" or "no" response.

Question 17

It is important to emphasize the strengths of colleagues and administrators when dealing with them.

Accepted Answer

Emphasizing the strengths of colleagues and administrators can improve relationships, build trust, and foster a positive work environment.

Question 18

People with different cultural backgrounds may have different notions of which nonverbal behaviors are appropriate and which are not.

Accepted Answer

This statement is true. Nonverbal behaviors can vary widely across cultures, and what is considered appropriate or inappropriate in one culture may be different in another. It is important to be aware of these differences when communicating with people from different cultural backgrounds.

Question 19

Macro systems consist of large groups of individuals who all are, in effect, potential targets of change or helpers in the change process.

Accepted Answer

Macro systems, such as communities or entire societies, involve large groups of people who can either be the subjects of change or have the ability to facilitate change through collective action.

Question 20

Genuineness portrays a sense of honesty to others and generally makes them feel that here is someone they can trust.

Accepted Answer

Genuineness is perceived as an attribute of honesty and sincerity which fosters a sense of trust and reliability among others.

Quiz 3: Using Micro Skills With Organizations and Communities