Process management is a systematic process of applying the knowledge, tools, and resources needed to effect change in transforming an organization from its current state to some future desired state as defined by its vision.
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Q12: Getting end users involved in the development
Q13: A needs analysis indicates the differences between
Q14: A force field analysis is a useful
Q15: Running an old system in parallel with
Q16: Forces for change are _.
A) internal only
B)
Q18: Systems resistance is a term to describe
Q19: An organizational performance model built on the
Q20: In Kotter's change process,
A) all stages must
Q21: Discuss three reasons why employees might be
Q22: Why is user acceptance extremely critical in
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