In some situaitons,a small business owner will have to influence need recognition;in others he may simply be able to react to needs the consumer has indentified.
Correct Answer:
Verified
Q4: Evoked sets are features or characteristics of
Q8: Small businesses must strive to understand post-purchase
Q10: Post-purchase dissonance and consumer complaints are both
Q11: In the information search and evaluation stage,
Q12: There must be a company-wide commitment to
Q13: It is important to keep in touch
Q14: Consumer needs can be completely satisfied by
Q16: A transactional relationship is an association between
Q17: Lack of in-house expertise is a major
Q18: An evoked set is a group of
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