Messages flowing downward such as information about procedures,equipment,or customer service generally use ________.
A)the indirect strategy
B)the direct strategy
C)monetary bribes
D)skillful appeals to indirect benefits

Question

Quizplus · Accepted Answer

Messages flowing downward such as information about procedures, equipment, or customer service generally use the direct strategy. The direct strategy is used when the audience is receptive, interested or neutral, and when the information is routine, positive, or well-understood. It is best for conveying factual information in a clear and concise manner, and it avoids wasting time with a lengthy intro.

Messages Flowing Downward Such as Information About Procedures,equipment,or Customer Service