Goals in communicating negative news should include helping the receiver understand the news,showing your desire to continue pleasant relations with the receiver,and ________.
A)buffering the negative news in all situations
B)ceasing communication with the receiver
C)hiding the real reason for the negative news
D)maintaining a professional and positive image of you and your corporation

Question

Quizplus · Accepted Answer

Maintaining a professional and positive image of you and your corporation is important as it can help mitigate any negative feelings or reactions from the receiver. It also demonstrates professionalism and respect for the receiver, even in difficult situations. Buffering the negative news may not always be possible or appropriate, and hiding the real reason for the news could damage trust and credibility. Ceasing communication with the receiver would not be productive and could create further misunderstandings.

Goals in Communicating Negative News Should Include Helping the Receiver