Which of the following statements about formal and informal communication channels is most accurate?
A)All relevant organizational information should flow through formal communication channels.
B)A free exchange of information within organizations should be avoided because it can lead to chaos.
C)Managers should do everything possible to avoid grapevine communication within an organization.
D)Companies should monitor social media sites to see what customers and others are saying about the company.

Question

Quizplus · Accepted Answer

Companies should monitor social media sites to keep track of what people are saying about the company. This is an example of informal communication channel as it is external to the company, but it can provide valuable insights into customer feedback and opinions. However, formal communication channels are also important for conveying official company policies, procedures, and directives. A balance between the two types of communication channels is necessary for effective communication within an organization. Option A and B are not accurate as it limits the flow of information, whereas option C is not accurate as it's not always possible to avoid grapevine communication.

Which of the Following Statements About Formal and Informal Communication