Question 1

Which term refers to the pattern of shared values and assumptions about how things are done within an organization?
A) Organizational structure
B) Organizational culture
C) Major line of authority
D) Primary challenge of communication

Accepted Answer

Organizational culture refers to the shared beliefs, values, norms, and practices that guide the behavior of people within an organization. It shapes how work is done and influences the overall atmosphere of the organization.

Question 2

Which term refers to an assessment of the location of power in an organization and the type of political behavior that is likely to happen identifying politically active individuals and coalitions in the organization, the amount of power they have, and the likely ways they will use their power?
A) Political coalition
B) Political diagnosis
C) Power evaluation
D) Organizational assessment

Accepted Answer

Political diagnosis refers to the process of assessing the distribution and dynamics of power within an organization, including identifying key players, their power levels, and their probable political actions.

Question 3

_____ is a form of impression management defined as behavior that attempts to avoid being accountable for the full consequences of one's negative behavior, decisions, and performance.
A) Ingratiation
B) Self-promotion
C) Face-saving
D) Distortion

Accepted Answer

Face-saving is a strategy used to avoid blame or criticism, maintain dignity, or preserve one's reputation by minimizing responsibility for failures or negative outcomes.

Question 4

Which of the following interpersonal barriers to communication in agencies refers to any interference with the intended message?
A) Lying and distortion
B) Noise
C) Personality factors
D) Individual perceptual errors

Accepted Answer

Noise refers to any interference that distorts or interrupts the flow of information between sender and receiver, making it a direct barrier to clear communication.

Question 5

Which term represents a wide range of messages that a sender may use between the extremes of lying and complete honest?
A) Fabrication
B) Projection
C) Distortion
D) Impact

Accepted Answer

Distortion refers to altering or twisting information, which can range from slight modifications to significant changes, thus covering a wide range of messages between lying and complete honesty.

Question 6

Which term refers to the process of seeking out receiving expert help to resolve a problem or issue?
A) Accreditation
B) Supervision
C) Consultation
D) Administration

Accepted Answer

Consultation refers to the process where individuals or organizations seek out and receive expert advice or guidance to solve a problem or address an issue.

Question 7

Which term is a form of impression management defined as the act of seeking acceptance and support through deliberate efforts such as using flattery, supporting others' opinions, doing favors, or laughing excessively at others' jokes?
A) Ingratiation
B) Self-promotion
C) Face-saving
D) Distortion

Accepted Answer

Ingratiation is a strategy used in impression management where an individual seeks to be more likable and favorably accepted by others through actions such as flattery, agreeing with others, doing favors, or showing exaggerated positive reactions to others' comments or jokes.

Question 8

Organizational _____ is the system of task reporting and authority relationships within which the work of the organization is done.
A) structure
B) culture
C) lines of authority
D) concept

Accepted Answer

Organizational structure refers to the system of task, reporting, and authority relationships within an organization that shapes how work is carried out.

Question 9

Which of the following personality factors refers to the degree to which a person seeks the company of others and may be a barrier to effective communication?
A) Introversion
B) Emotional stability
C) Agreeableness
D) Openness

Accepted Answer

Introversion is a personality trait characterized by a focus on internal feelings rather than external sources of stimulation. Introverts tend to be more reserved and less outgoing, which can be a barrier to seeking out and engaging in communication with others.

Question 10

Which term is defined as having a fixed mental picture of a member of some specified group based on some attribute or attributes that reflect an overly simplified view of that group, without consideration or appreciation of individual differences?
A) Discrimination
B) Stereotyping
C) Projection
D) Distortion

Accepted Answer

Stereotyping involves having a simplified and fixed perception of a group of people, often ignoring the individual differences and complexities within that group.

Question 11

Which term refers to the process by which a designated person watches over and evaluates a worker's performance, directs and coordinates activities, and provides feedback?
A) Supervision
B) Accreditation
C) Projection
D) Consultation

Accepted Answer

Supervision is the process where a designated person (supervisor) oversees and evaluates an employee's work performance, provides direction and coordination of activities, and offers feedback to improve performance.

Question 12

Which of the following statements accurately describes centralized organizations?
A) Most organizations tend to be extremely decentralized.
B) A probation and parole department provides an example of decentralization.
C) A continuum can depict organizations and their degree of centralization.
D) Centralized companies tend to be very flexible.

Accepted Answer

Centralized organizations can indeed be depicted on a continuum, showing varying degrees of centralization. This continuum concept allows for the understanding that organizations can have different levels of centralization, rather than being strictly categorized as either centralized or decentralized.

Question 13

_____ power is that based on established authority or expertise in a particular domain.
A) Coercive
B) Expert
C) Legitimate
D) Reward

Accepted Answer

Expert power is derived from possessing knowledge or expertise in a particular area, which others rely on or need.

Question 14

Which term refers to the process by which individuals attend to, organize, interpret, and retain information from their environments?
A) Perception
B) Impact
C) Intent
D) Legitimation

Accepted Answer

Perception is the cognitive process that enables individuals to interpret and make sense of their sensory impressions to understand their environment. This involves attending to, organizing, interpreting, and retaining information.

Question 15

Which term refers to the interpersonal practice not only of being in tune with how another person feels, but also conveying to that person that you understand how he or she feels?
A) Warmth
B) Empathy
C) Genuineness
D) Openness

Accepted Answer

Empathy involves understanding another person's feelings and experiences and communicating that understanding back to the person.

Question 16

Which type of organizational justice involves people's perceptions of how fair the organization's processes are as the organization carries out tasks and achieves goals?
A) Interpersonal
B) Informational
C) Procedural
D) Distributive

Accepted Answer

Procedural justice refers to the fairness of the processes that lead to outcomes. It involves the perception of how decisions are made and policies are implemented within an organization, focusing on the fairness of the methods and procedures used to make decisions and allocate resources.

Question 17

Which term refers to informal approaches to gaining power or other advantage through means other than merit or luck?
A) Organizational politics
B) Organizational power
C) Agency culture
D) Agency communication

Accepted Answer

Organizational politics refers to the activities undertaken within organizations to acquire, develop, and use power and other resources to obtain one's preferred outcomes in a situation where there is uncertainty or disagreement. These activities are often informal and can be based on personal relationships, influence, and other non-merit-based methods.

Question 18

What is the final, remembering phase of Williams' filtering process?
A) Organization
B) Retention
C) Interpretation
D) Reiteration

Accepted Answer

The final phase of Williams' filtering process is Retention, which involves remembering or retaining the information that has been processed through the earlier stages of the filtering process.

Question 19

Jasper perceives his colleague Casper as having trouble being punctual in meeting deadlines, and therefore perceives everything Casper does negatively even when his work is done well and punctually. This is an individual perceptual error entitled:
A) the halo effect.
B) stereotyping.
C) projection.
D) disillusion.

Accepted Answer

The halo effect occurs when an individual's overall impression of a person, company, brand, or product influences the individual's feelings and thoughts about that entity's character or properties. In this case, Jasper's negative perception of Casper's punctuality affects his perception of all of Casper's work, which is an example of the halo effect.

Question 20

Which of the following is NOT one of the guidelines cited in the text to improve ethical interpersonal communication in agencies?
A) Listen carefully to each other.
B) Be honest.
C) Be ingratiating.
D) Encourage a climate of trust.

Accepted Answer

Being ingratiating is not considered a guideline for improving ethical interpersonal communication. Instead, it suggests a form of manipulation or seeking favor through flattery, which does not align with ethical communication principles focused on honesty, trust, and active listening.

Quiz 7: Organizational Structure and Dynamics

Which term refers to the pattern of shared values and assumptions about how things are done within an organization?

Which term refers to an assessment of the location of power in an organization and the type of political behavior that is likely to happen identifying politically active individuals and coalitions in the organization, the amount of power they have, and the likely ways they will use their power?

_____ is a form of impression management defined as behavior that attempts to avoid being accountable for the full consequences of one's negative behavior, decisions, and performance.

Which of the following interpersonal barriers to communication in agencies refers to any interference with the intended message?

Which term represents a wide range of messages that a sender may use between the extremes of lying and complete honest?

Which term refers to the process of seeking out receiving expert help to resolve a problem or issue?

Which term is a form of impression management defined as the act of seeking acceptance and support through deliberate efforts such as using flattery, supporting others' opinions, doing favors, or laughing excessively at others' jokes?

Organizational _____ is the system of task reporting and authority relationships within which the work of the organization is done.

Which of the following personality factors refers to the degree to which a person seeks the company of others and may be a barrier to effective communication?

Which term is defined as having a fixed mental picture of a member of some specified group based on some attribute or attributes that reflect an overly simplified view of that group, without consideration or appreciation of individual differences?

Which term refers to the process by which a designated person watches over and evaluates a worker's performance, directs and coordinates activities, and provides feedback?

Which of the following statements accurately describes centralized organizations?

_____ power is that based on established authority or expertise in a particular domain.

Which term refers to the process by which individuals attend to, organize, interpret, and retain information from their environments?

Which term refers to the interpersonal practice not only of being in tune with how another person feels, but also conveying to that person that you understand how he or she feels?

Which type of organizational justice involves people's perceptions of how fair the organization's processes are as the organization carries out tasks and achieves goals?

Which term refers to informal approaches to gaining power or other advantage through means other than merit or luck?

What is the final, remembering phase of Williams' filtering process?

Jasper perceives his colleague Casper as having trouble being punctual in meeting deadlines, and therefore perceives everything Casper does negatively even when his work is done well and punctually. This is an individual perceptual error entitled:

Which of the following is NOT one of the guidelines cited in the text to improve ethical interpersonal communication in agencies?