Another name for a complaint message is a claim message.
Correct Answer:
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Q67: In developing a claim message, you should
Q68: Persuasive claim or complaint messages may involve
Q69: A manager's goals in writing a persuasive
Q70: Michelle needs to sell her idea to
Q71: When requesting a favor or action, you
Q73: Traditional direct-mail marketing is more effective than
Q74: Lynette received unsatisfactory service at a recent
Q75: In the closing of a persuasive request,
Q76: Messages to management are more persuasive when
Q77: The body of a persuasive request should
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