Whether to use a direct or an indirect strategy in delivering bad news to employees depends primarily on the anticipated reaction of the receiver.

Question

Quizplus · Accepted Answer

The choice between a direct or indirect strategy in delivering bad news is influenced by how the receiver is expected to react; an indirect approach might be used to soften the impact, while a direct approach might be chosen for its clarity and efficiency, especially if the receiver prefers straightforward communication.

Whether to Use a Direct or an Indirect Strategy in Delivering