Personally delivering bad news is sometimes recommended, but written messages are important to establish a record of the incident, to formally confirm follow-up procedures, and
A)to promote good relations.
B)to denote your leadership rank.
C)to persuade the receiver to follow your recommendations.
D)to allow you to identify your organization and position.

Question

Quizplus · Accepted Answer

Written messages are important to establish a record of the incident, to formally confirm follow-up procedures, and to promote good relations.

Personally Delivering Bad News Is Sometimes Recommended, but Written Messages