Use a direct organizational pattern in an adjustment message granting a claim.
Correct Answer:
Verified
Q75: Like requests and responses, instruction messages follow
Q76: Telephone claims are more effective than those
Q77: To get the best results, write your
Q78: The first step involves installing the app
Q79: When a customer has a legitimate claim
Q81: Business letters carry a _ message that
Q82: A common challenge writers face with adjustment
Q83: It is good business practice to write
Q84: In the closing paragraph of an adjustment
Q85: Goodwill messages should be personalized and include
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